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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life changing

Fantastic…… from friendly non judgemental staff to, advice, and solutions to manage debt. I never thought I was going to get out my debt situation but slowly & comfortably I am. Reviewed on: 22nd July 2021

Life-saver

Excellent, friendly service that’s helped give me back a sense of control. Reviewed on: 22nd July 2021

There to help

Simply the best thing I could of done at a time when I was swamped in debt due to reduced hours and a new baby. The relief of not having the weight on my shoulders every month thinking of how I’m going to get through is a lifesaver. Thank you Reviewed on: 22nd July 2021

Always there for us

Helped us a few years ago helping us back to normal Reviewed on: 22nd July 2021

Peace of mind

When I was balancing a full-time job in London and travelling weekly to Manchester to care for my 93-old Mother including paying for her medical and domiciliary care, I lost control of my finances. The stress of my situation became too much for me and I couldn’t cope. But then I found Step Change who helped to take the pressure off me from the first re-assuring phone call. Over time since then I have steadily re-built my personal finances and rescued my credit score. Many thanks Step Change. Reviewed on: 22nd July 2021

Life saver

Fantastic service they really did save my life x Reviewed on: 22nd July 2021

Help when needed

I can only say in these troubled times how helpful they are Reviewed on: 22nd July 2021

efficient, professional

Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021

Stress free

Having running up debts that we're getting out of control and spiralling, I contacted Stepchange. From the initial contact and speaking to the advisor I was put at ease and reassured there was a solution for my debts to be handled much better than they were. Been with them a while now and always helpful and on hand when I need them and my debts are fully under control and manageable now, can't thank them enough! Reviewed on: 22nd July 2021

Customer Services

I have found Step Change to be the most helpful company I have come across in a long time. Always there to help me with any issues I have had and always explain everything carefully especially were I have made mistakes. They have managed to dig me out of a big hole. Thank You Reviewed on: 22nd July 2021

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