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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Amazing

I was really worried and embarrassed to ask for help but everyone I have spoken to have reassured me and been so amazing and helpful. Reviewed on: 7th July 2023

Amazing cause

They are so polite, helpful and dedicated to every customer they help and make it easy and affordable for everyone to get out of debt. They changed my life. Reviewed on: 7th July 2023

Fantastic

Helped me when I had nowhere else to turn. Thank you! Reviewed on: 7th July 2023

Excellent

StepChange have been fantastic at managing my debt management plan. They are easy to talk to, non-judgmental and efficient at dealing with any queries. I finally feel like I am on the right track to clearing my debts in less than five years with their help. Reviewed on: 7th July 2023

Taken so much pressure off us

Joined step change after being with the FWG debt management plan who were charging £6000 in fees to manage our debts for us where as step change have been even more helpful and don’t charge a penny with the cost of living the way it is has made our financial worries a lot less stressful there friendly staff always on hand to help should you have a problem with your plan and also the availability of the online access is fantastic. Reviewed on: 7th July 2023

Life Changing

There is a point when I’m Debt, you know the only way for change, is help. This was given to me, all the way with Step Change and not once did I feel any judgement- everything is designed to help you come back to a sense of control and management through very difficult times. A very big thank you. Reviewed on: 7th July 2023

Amazing company! Easy communication and excellent service

Helped me with all my debts put into one affordable monthly payment! Reviewed on: 7th July 2023

Very good

They all been there for me Thanks you all for help me Reviewed on: 7th July 2023

Amazing how easy it is!

Soon I’m going to be free of a debt and all because of help of Step Change. My monthly repayments for each creditors ware huge. My financial situation was not the best and my stress level raised each day. I’m happy that I found a better solution with Step Change. The customer service is incredible. Thank You. Reviewed on: 7th July 2023

Always super helpful and accurate

Every discussion with step change always has a positive outcome, they are none judgement, professional and experts in their field. Reviewed on: 7th July 2023

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