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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Staff are very understanding and patient.

Staff are not pushy and being able to contact them directly if in difficulty ie questions and answers , emailing Links ect keeping in touch via message or email.. thts my experience kind helpful understanding and will provide all sorts of information to help whatever is needed. Can't say more than that . Reviewed on: 27th June 2023

Helpful people

They have been so helpful and understanding in all the things they do, I had a little hicup where they cancelled my account a week after reinstating it but now all sorted and back to paying it off Reviewed on: 27th June 2023

Amazing

I have referred services users to this support many times of the years and they have all ways been amazing Reviewed on: 26th June 2023

Best Help for people saddled with debts

Best decision I have ever made. Mental stress with debts were becoming unmanageable. Stepchange helped me throughout the process. Straightforward and help is readily available. Reviewed on: 23rd June 2023

Need help!

I have various debts, 1 of which I can't remember ordering anything etc. So I need lot's of help with this. Reviewed on: 23rd June 2023

Supportive and knowledgeable

Don't know where I would be without the support I received from StepChange, my debt was unmanageable and as a single-parent I felt isolated and alone; StepChange offered a listening ear and advice to help manage my debt. I am now debt free! Reviewed on: 21st June 2023

expert team and great advice

I have had a debt management plan for 14 years following disability and running up large debts,the staff were very understanding and the advice given was to the point and easy to understand. I have had no issues in all that time with the companies I owe money to because Stepchange dealt with them for me.Amazing staff easy to talk to and would recommend to anyone. Reviewed on: 21st June 2023

The 1st step to gaining control

I have always been terrible with money but they have been great in helping me organise payments etc to my creditors . No judging me just solid reliable advice. Its the 1st step in getting control of your life again. Reviewed on: 19th June 2023

Excellent

I have been with Step Change a few years now and they have helped me tremendously. I can't thank them enough. They took care of everything for me and are always approachable and understanding. There is no judgement and they have heard all before. I felt extremely comfortable discussing my money issues, debts etc with them and we found a solution which was acceptable to myself and my creditors. A HUGE weight off my mind and can see my balance reducing all the time. Reviewed on: 19th June 2023

Great help!

I couldn't recommend stepchange enough! From start to finish stepchange has made it simple and easy to receive help and taken a great load off of my shoulders. The online system is really easy to use and the call advisers are always great help. Reviewed on: 18th June 2023

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