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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Amazing

Helped us out when we had no other way to cope. Reviewed on: 22nd July 2021

Helpful and informative

When I called them for help, they walked me through the process, made sure I could manage payments and have dealt with everything ever since. I have nearly paid all my bills and didn’t even realise it was happening. Reviewed on: 22nd July 2021

Friendly and helpful

Step Change have really helped me out and their customer service continues to be helpful, friendly and non-judgemental with what feels like a genuine desire to help Reviewed on: 22nd July 2021

Brilliant helpful people

I wish I had done it earlier! Such helpful people. Reviewed on: 22nd July 2021

Brilliant service

Very helpful, no judgement, excellent service Reviewed on: 22nd July 2021

LIFE CHANGERS

When you think you have nobody to turn to....Stepchange are the ones!!! Reviewed on: 22nd July 2021

Happy

Always there to help, staff are great and very friendly Reviewed on: 22nd July 2021

Fantastic supportive group

Great support when needed. Made my life so much bearable Reviewed on: 22nd July 2021

Life changes...

Fantastic service and take the stress away when your at your lowest time in life. Totally deserve this award.... Reviewed on: 22nd July 2021

Financial debt support from financial misery

Everything was lifted from the gloom of financial debt by stepchange I have lived a normal life out from the shadows of debt with their help and one day soon I shall be free from my debts forever fantastic feeling Reviewed on: 22nd July 2021

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