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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17965 reviews)

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4.92

Based on 17,965 reviews, last reviewed 27th May 2026

156050% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good to sleep at night So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17965)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Truly Helpful

I had hit an all time low in debt. StepChange helped me understand my problem without making me feel embarrassed by what I had done. I am nearly finished and if anyone was in the same position as I found myself I would definitely tell them to speak to StepChange. Reviewed on: 4th September 2021

They saved my life.

I was overwhelmed, in debt and desperate. They calmed me down and showed me that I wasn’t alone and would be able to manage my situation. Reviewed on: 4th September 2021

Fantastic

I can not recommend step change enough they have changed my life. Helpful kind job judgemental help and advise took all the stress and pressure away and taught me how to make changes and get back on track. Reviewed on: 4th September 2021

Changed my life for the better

Without StepChange I wouldn't have taken control of my finances in the way that I have. Reviewed on: 4th September 2021

Excellent

Stepchange have changed my life. They are so helpful and what they do really makes a difference. Reviewed on: 4th September 2021

Literal Life Savers

A few small decisions can hugely impact your life. I learnt this the hard way. Then when I most needed it, Step Change came in and rescued me. They consolidated my poor decisions and worked with me to not only pay off what I owe, but they are also educators. I now know how not to repeat history. They are an incredible and invaluable service to so many people. Reviewed on: 4th September 2021

Fantastic staff the company puts you at ease

Helped myself pay off my debts with one monthly payment and they never charged me anything Reviewed on: 4th September 2021

Tremendous charity

This organisation helped me to breath again. I cannot thank them enough. I am now well on my way to clearing my debt and I can now sleep at night without worrying Reviewed on: 4th September 2021

Excellent service

Great support and advice. Excellent team and sterling customer service. Reviewed on: 4th September 2021

I now can sleep at night

I feel so much better in myself as I can sleep instead of worrying what I’m going to get through my letterbox!! Stepchange Thanks!! Reviewed on: 4th September 2021

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