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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18568 reviews)

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4.92

Based on 18,568 reviews, last reviewed 5th Jun 2026

184950% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Recommended very pleased with the advice and service Nothing to add. Well pleased with advice and service Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18568)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Don’t know what I would’ve than without their help

Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026

Found StepChange absolutely fantastic and supportive.

Found StepChange absolutely fantastic and supportive.I am now debt free after paying my debt with your help thanks Reviewed on: 31st May 2026

Being with step change changed myself and my family...

Being with step change changed myself and my family day to day life, was able to move on and pay all my house hold bills especially my mortgage, to be to keep a roof over my family’s head, also to be able to sleep at night, which was making me very poorly. I will never be able to thanks these people enough Reviewed on: 31st May 2026

Stress buster

They have a relatively straight forward process and are able to disentangle complex debts into a single sustainable repayment plan. Massive reduction in stress. Reviewed on: 31st May 2026

Absolute life saver.

Absolute life saver. Really helped me turn my life around Reviewed on: 31st May 2026

Excellent Helped me sort all my debts out and I was...

Excellent Helped me sort all my debts out and I was able to sleep at night knowing all my debts are going paid on time. Reviewed on: 31st May 2026

I had to use step change when I was financially abused.

I had to use step change when I was financially abused. Not only did they help me get my finances sorted, they also helped me get help from Victim Support. Reviewed on: 31st May 2026

I was in really bad debts situation and was paying a...

I was in really bad debts situation and was paying a company to deal with it and taking a good commission out of my monthly payment.when I found out about stepchange it was such a relieve all clear and full of advice.thank you for your help because it is not easy when your full of debts Reviewed on: 31st May 2026

StepChange has changed my life.

From my very first contact with the StepChange Debt Advice Service, I was treated with the utmost curtesy and respect and even though initially I was very nervous talking to someone about my financial problems, I was never made to feel that I was to blame for getting myself into financial difficulties and that I should have managed my finances better. The advisors have been so helpful and kind and I quickly felt at ease. They asked questions and offered solutions to my problems and worked out a repayment scheme to make it easier to repay my debts to my creditors. I can't recommend them enough to anyone who is struggling with debts and I thank them whole heartedly for their help and advice. Reviewed on: 31st May 2026

Amazing FREE advisors

The team really took my financial burden off my shoulders and gave me the best possible solution to manage my finances. Reviewed on: 31st May 2026

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