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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Best company

I first had to make the call after Covid and the advisors who I dealt with were so kind calm and non judgmental. They listened and provided a solution for me which I knew was gonna be a big change for me but the best one in the long run. They were very quick and they yearly budget reviews really do help as they appreciate life changes circumstances change and they never ever judge or make you give more than you can comfortably afford Reviewed on: 3rd June 2026

Life changing

Totally changed my life I couldn’t believe how much help I received and everything was so simple Reviewed on: 3rd June 2026

The relief i felt when I was paying back my debts at...

The relief i felt when I was paying back my debts at a price I could afford was life changing without the worry .m about debts free Reviewed on: 2nd June 2026

Excellent, impartial advice.

Excellent, impartial advice.Not condescending or patronising at all, very helpful Reviewed on: 2nd June 2026

Don’t bury your head in the sand!

My personal circumstances changed beyond belief and beyond my control. From having everything to nothing. From having a fantastic credit file to it being destroyed practically. I was at rock bottom. Maxed out my credit cards to survive etc etc. more going out then was coming in. But I fought to keep going and tried to pay my monthly commitments. But it became impossible. My only option? Suicide. Yes suicide. That would end all this. I was rock bottom. Then one day I called StepChange. I broke down. Someone listened to me and understood what I was going through. I felt ashamed. Ashamed of what had happened to me - but also ashamed of thinking my only option was to die! They helped me sooo much. Looked at my situation and came up with a payment solution I could afford. Yes it’ll take years to pay back but at least they’re getting something - but more importantly life has more hope now. if you’re in a similar situation don’t be ashamed to seek help! It works! They help! don’t put it off - or bury your head in the sand! Trust me, there’s a solution built for you and around you! Thank you StepChange Reviewed on: 2nd June 2026

Calm, competent and reassuring advisors really helpe...

Calm, competent and reassuring advisors really helped to ease a very difficult financial time for me, which also helped my mental health. I am still supported by them now Reviewed on: 2nd June 2026

Game changer, non-judgemental, and seamless solutions

Step change has been a game-changer for my debt problem. Non-judgemental advice that is geared to alleviate matters worsening and they handle everything with debtors seamlessly. Reviewed on: 2nd June 2026

They have transformed

They have transformed my life taken the stress and worry away. I now have money spare and still paying all of my debts. Stepchange have really worked hard for me and been so understanding no matter who you speak to. Reviewed on: 2nd June 2026

Stress relief

I have been in a tremendous stress after a debt occured due medical treatment for my dad abroad, and step change helped me to put my financial affairs in orders Reviewed on: 2nd June 2026

It is helping me get back on track

It is helping me get back on track although a very scary journey. You have to be brave to get through all this, which was all new to me and never thought l would be in this situation, being a professional person, but retired. Step Change has been very kind and sensitive to the situation and acted very professionally without judgement, in a matter of fact way, to get things sorted out. Reviewed on: 2nd June 2026

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