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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent service, took a massive weight off my shoulders

Close to breaking point step change stepped in an saved my life Reviewed on: 13th August 2022

Debt plan

Stepchange ,helped me so much ,very friendly staff Reviewed on: 13th August 2022

Peace of mind

Being able to sleep at night and having the stress and anxiety taken away is a blessing . The staff are so helpful and supportive Reviewed on: 13th August 2022

Gave me hope Gave me a life

I can't praise stepchange enough I have a IVA with them. I was drowning in debt I felt so low it was a tough time the process was smooth they helped all the way and have been fantastic ever since if I've had to contact them or during my annual review. I always recommended them to people if I hear there struggling. There is still a taboo about debt it's only certain people etc but that is far from the truth it can and does effect everyone from all different walks of life and backgrounds. Stepchange support you every step of the way give you hope in the dark days give you a life back and eventually the aim is to be debt free. Just over 12 months for me and I will have finished they do except you to want to do it and follow the required procedures which is how it should be it's going to feel amazing keep up this incredible work stepchange Reviewed on: 13th August 2022

Highly recommended

I had problems financially & ended up in debt, with credit card & bank loans mounting. This situation was really worrying & I was so stressed about my situation & didn’t know how to try & resolve the predicament I was in. Then a friend suggested I get help from a charity that helps people with debt management, I did then approach Step Change & they have transformed me life, by helping me manage my finances & gradually pay off my debts in a consistent & manageable way. Since then it’s been 8 years now, & I’m much more careful with money & with step change’s help I haven’t accumulated any further or new debts, which is such a relief. I am extremely grateful & would highly recommend Step change for an award for the amazing work that they are doing. Kind Regards Jay Reviewed on: 13th August 2022

Stepchange

Best support & advice for those that are struggling to manage financially Reviewed on: 13th August 2022

Friendly on the phone

Friendly on phone , do not make you feel bad about being in debt Reviewed on: 13th August 2022

Life Savers

Excellent debt management service and sound advice for improving your credit usage/rating. Reviewed on: 13th August 2022

Absolutely excellent service

They always keep you up to date with any tools that may help anyone struggling with debt,they are always friendly & helpful Reviewed on: 13th August 2022

remove the worry!

When having to close my company due to ill health I was left with debts that I couldnt pay as I no longer had a salary. I had massive anxiety and couldnt sleep with the worry. Stepchange helped me to find a way forward with a Debt Management Plan. It was a huge relief to have them on my side and at last I could sleep at nights. Reviewed on: 13th August 2022

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