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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Best ever

5
I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021
Jim's avatar
Jim

Customer service

5
One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021
Saif's avatar
Saif

step are the best

5
Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021
clive clarke's avatar
clive clarke

Great service

5
So supportive and helpful, explain everything Reviewed on: 23rd July 2021
Joane Thompson's avatar
Joane Thompson

Step Change saved me I was so depressed

5
I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021
Mary Fiddes's avatar
Mary Fiddes

Brilliant

5
Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021
Jack Birch's avatar
Jack Birch

Helpful

5
Made things better and made us a little happier Reviewed on: 23rd July 2021
Richard Duxbury's avatar
Richard Duxbury

Excellent service

5
Just fantastic help from the team. Reviewed on: 23rd July 2021
Morris Hennon's avatar
Morris Hennon

Excellent service

5
Customer friendly and service and excellent contact centre Reviewed on: 23rd July 2021
Muhammet Etem's avatar
Muhammet Etem

Help when I needed it

5
I was really struggling to pay my bills after my wife of 34 years left me, I cudnt sleep after contacting stepchange they were so helpful and put my mind at ease, had best nights sleep for months after talking to them. Reviewed on: 23rd July 2021
David Thomas's avatar
David Thomas

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