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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stress Free

When I contacted Step Change my stress just floated away and I could sleep easier than I had for months. Reviewed on: 23rd July 2021

Step change is great!

After my first initial call a few years ago I slept so much better! The adviser was helpful, supportive, knowledgable and judgemental. Reviewed on: 23rd July 2021

They got me back on track

After I retired I started taking more credit on and got in a mess.My son found out about Stepchange so we applied online for their help and got it.The process was very user friendly and the staff are extremely helpful, As a result in 2 years time I will be debt free thanks to them. Reviewed on: 23rd July 2021

Amazing team

The step change team are second to none at explaining all options, reassuring their customers and implementing affordable management plans that with Work for all concerned parties Reviewed on: 23rd July 2021

Eases the stress of having debt

I was depressed about my debt and StepChange helped me with a plan and now I am only a few months away from being debt free. Reviewed on: 23rd July 2021

Timely help for an older person

I was in debt with the greedy credit card companies through no fault of my own, Stepchange came to my rescue in my later years and took most of the worry away. Reviewed on: 23rd July 2021

Fantastic

Great support from non judgemental staff. They were understanding and gave great advice. Reviewed on: 23rd July 2021

Best thing i ever did changing ti Step Change

Friendly Staff very helpful nothing to much trouble, Thank you for the help you have given me. Reviewed on: 23rd July 2021

Excellent

A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

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