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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Excellent service

After falling heavily into debt i couldn't see a way out.After seeing an advert i contacted Stepchange and from the first minute i was made to feel much more positive.They are/have been with everystep of the way with my plan and there is definitely light at the end of the tunnel.Overall an excellent company Reviewed on: 12th August 2022

Life saver

I don't know where I would be if it wasn't for step change. They have helped me so much And they always keep intouch. Reviewed on: 12th August 2022

Always helpful, nothing is too much trouble

Really helpful all through my debt management journey Reviewed on: 12th August 2022

Relief

You feel the pressure coming off your shoulders when everything is explained so clearly. Very helpful indeed. Well done and thank you Stepchange Reviewed on: 12th August 2022

Continued support

Step change allows me to be in contact whenever I am doubting that things will turn round. The team are always very supportive and never judgemental Reviewed on: 12th August 2022

Excellent

Straight forward and very helpful Reviewed on: 12th August 2022

Amazing

I cannot say enough about Stepchange. They have been totally amazing in helping me. I used to be so stressed about making payments for my debts and I can finally move on with my life with just one payment instead of lots. They are always there to help. Reviewed on: 12th August 2022

Cannot thank this company enough

How do I start this company has brought me back from despair . Helped me so much over the last 3 years without their help I wouldn't be here anymore . They helped me get my life together again .Their advise and help is paramount Thankyou again stepchangexxx Reviewed on: 12th August 2022

Fantastic

Really helpful, non judgmental in such a stressful situation. Reviewed on: 12th August 2022

Life changing support

A truly exceptional service, without this support I simply wouldn’t have been able to cope. Reviewed on: 12th August 2022

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