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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great team

Been handling my debt for seem years now and very helpful team take's a lot of stress and worry out of life. Reviewed on: 22nd July 2021

All round good service with empathy towards the people who use this

Always there to help and understand if anyone gets into trouble Reviewed on: 22nd July 2021

Cant praise Stepchange enough

Been with Stepchange for a number of years every person I have spoken to has been without exception super helpful, understanding supportive and non judgmental! Reviewed on: 22nd July 2021

Changed my life

I was a single parent in a lot of debt with credit cards and overdraft. Stephanie was recommended to me and I have them a call. I have roughly 4 years left before my debts are paid off but Stephanie took over all my debts and took away all the stress. Couldn't recommend them enough. Reviewed on: 22nd July 2021

Thumbs up to Step Change

Every contact with S / C has been a positive experience. The staff are kind, courteous and supportive . They took away the mental stress of being in debt and got my life back on track . Reviewed on: 22nd July 2021

Dont wait to call

These people will help anyone who makes the first call to ask for help, from advice to taking control of everything, they understand how hard it is to ask for help and if it goes wrong they still want to help Reviewed on: 22nd July 2021

Helped me out with fantastic support!

I was at a loss with my finances and debt after my divorce. Reslly dont know what I would of done without Stepchange. So understsnding and dont judge. They really are there to support you every step of the way. Reviewed on: 22nd July 2021

Always there when needed

They have always been helpful direct and knowledgeable they know their job Reviewed on: 22nd July 2021

Just Fantastic

Had never heard of Step Change and was dubious they could actually help. How wrong could I be. From the first phone call to the ongoing support with our repayment plan, they have been simply wonderful. I dread to think what position I would be in mentally and financially if I hadn't got in touch. Reviewed on: 22nd July 2021

Helpful and non judgemental

Stepchange changed my life, period. I always thought because I earned a high income I was always doomed to a life of debt and sleepless nights. Step change understood my issues and have never once made me feel like an idiot. They have always helped and I cannot thank them enough. Stepchange - you changed my life. Thank you. Reviewed on: 22nd July 2021

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