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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Strongly remommend them as an outstanding nery helpful exvcellent organization

Step Change were always there for me to give the at-most assistance and they took the initiatives to advice me in advance whenever good for me Reviewed on: 23rd July 2021

Excellent

The process was easy and they explained the whole process Reviewed on: 23rd July 2021

Very easy to talk to. Nonjudgmental

After my finances collapsed, Stepchange helped my take back control. Reviewed on: 23rd July 2021

Step Change my saviour

Without Step Change l don’t know how l would have dealt with the unfortunate situation l found my self in. Reviewed on: 23rd July 2021

Excellent, excellent, excellent !

This is the most caring, supportive and helpful company ever! This applies to ALL the advisors that you might speak to as well, they never judge you or make you feel small or stupid. I don't know what I'd have done without them. I can't praise or thank them enough Reviewed on: 23rd July 2021

Always quick to sort any problems

I sent an email regarding my account, it was all sorted ASAP, with no problems at all very very pleased with stepchange . Reviewed on: 23rd July 2021

Best thing that has helped me.

In debt for years but ignoring, I was persuaded to contact StepChange. They’ve managed my debts & I’ll soon finally be debt free. Reviewed on: 23rd July 2021

Very helpful

Easy to talk to very helpful.nothing was too much for them Reviewed on: 23rd July 2021

Super helpful

They show empathy and understand individual needs. Reviewed on: 23rd July 2021

Great help when needed!

They have been a huge help with letting me sort out my finances and always able to contact and update. Reviewed on: 23rd July 2021

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