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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Saved my bacon

In a mess everything that could going wrong Bank and debt against me didn't know where to turn Stepchange listened and gave me choices a solution Made it possible for me to start paying back my debts They were there when I needed them Reviewed on: 12th August 2022

Life savers

After getting breast cancer I suddenly was unable to work. I had debts. I tried explaining to my creditors but it was very difficult. Then I came across these people who took control.. I know pay off my debts in a way that leaves me not having to be stressed out. Thank you! Reviewed on: 12th August 2022

Wonderful people

Very efficient, professional, knowledgeable and understanding team of lovely people. Reviewed on: 12th August 2022

Life changing

Helped me to get back on track financially and appreciate money and budgeting a lot more. Reviewed on: 12th August 2022

Lifesavers

Amazing service, helpful, they never judge you Reviewed on: 12th August 2022

Understanding and really helpful.

No judgement just support. Helped me set everything up. The worry and anxiety went away. Reviewed on: 12th August 2022

They really help personal circumstances

This charity is a life saver. I have navigated my way through scary and overwhelming personal debts with their help and knowledge, I have a clear plan and way through with monthly manageable repayments on my debt management plan and its been a life saver. I couldn't recommend them more. They are kind and genuinely care about the individuals circumstances Thank you stepchange for the hope you've given me in an anxious and out of control time Reviewed on: 12th August 2022

Very helpful

Stepchange have been brilliant and I'm less stressed now my debts are being managed Reviewed on: 12th August 2022

There when needed them.

Very helpful and understanding no judgement was made against me and helping with my debts. Reviewed on: 12th August 2022

Excellent service

Stepchange have been crucial to us in getting on the road to being debt free and stress free Reviewed on: 12th August 2022

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