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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18630 reviews)

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4.92

Based on 18,630 reviews, last reviewed 16th Jun 2026

187850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Wonderful Customer Support When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18630)

Life saving

I was desperate and didn't think I could get help. I felt like I was drowning and stepchange changed my life Reviewed on: 12th August 2022

Life savets

Without step change I wouldn’t be here, they have been there by my side to help with all my debt issues and I really can’t thank them enough! Reviewed on: 12th August 2022

Crucial help

Step change helped me to understand my situation and advised how to manage it without exacerbating my feelings of shame and failure. Extremely important service. Thank you. Reviewed on: 12th August 2022

Excellent service

Very helpful and everything explained perfectly Reviewed on: 12th August 2022

At a horrible time of your life Step Change helps you find peace

The help Step Change give to debtors is explained calmly and clearly and the situation you are in seems less hopeless and more mendable. The staff are extremely helpful and easy to talk to. They do not judge you in any way. A wonderful service. Reviewed on: 12th August 2022

Enabled me to make manageable payments towards my debts, a lifeline when I could not confide my fears and anxieties. A weight off my shoulders

Got into credit card debt as income reduced, was able with Step Change to plan a manageable monthly payment, now only 18 months from being debt free. Reviewed on: 12th August 2022

Thank you so much

I got the Financial advice I needed. They put on a suitable programme to clear my debt. I was worried but now I am in good hands. Very nice people. Reviewed on: 12th August 2022

Put all my affordable debts into one

Since being 3 years with stepchange i can finally sleep through night without worrying one affordable payment month thanku stepchange ur brilliant Reviewed on: 12th August 2022

Excellent Service

We are already on a debt management plan. The staff are always friendly. Everything is explained clearly. Excellent Service. Thank you. Reviewed on: 12th August 2022

Life saver

I was in terrible debt sleepless nights, stressed and short tempered. I wanted to pay any excess income to the people I owed without a company taking a fee. I am now nearly debt free after 11 years. Stepchange have been the best support I could ask for. Reviewed on: 12th August 2022

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