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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent support for debt problems

I contacted Stepchange in 2019 and Stepchange helped to set up a DMP for me. I am very happy with the help and support I have received. I don’t know how I could have managed without them. First class service. Reviewed on: 22nd July 2021

StepChange

Gave me hope and support at very critical and difficult time in my life Reviewed on: 22nd July 2021

Life saver

Struggling like mad! Always felt as though I never had control! Direct Debits were bouncing like a classical musical symphony. Stepchange didn't just teach me about debts. I acquired skills to live! Brilliant charity x Reviewed on: 22nd July 2021

I could sleep again

All the information I needed was on the website and it was so easy to complete the process on line and follow up by sending PDF’s via email. I’d had too many sleepless nights and anxiety ridden days seriously affecting my health, finally getting in touch was a massive relief. Reviewed on: 22nd July 2021

Very friendly and helpful

When you get into dept and struggling you don’t know how to cope it’s despair times it took a long while to admit but the one phone call to friendly and understanding people has helped me thank you all Reviewed on: 22nd July 2021

Customer Satisfaction

Am always dealt with in a timely and efficient manner Reviewed on: 22nd July 2021

Saved my life!!

I wish I knew about StepChange earlier! Reviewed on: 22nd July 2021

Awsome

Saved me from massive stress after illness and a marriage break up. Thankyou for all you do step change you are the best nothing is ever too much trouble. Reviewed on: 22nd July 2021

Wonderful

Step Change has always helped me all my debts. They go the extra mile to help people with there debt problems. I really can't recommend them highly enough. Reviewed on: 22nd July 2021

Changed my life

I was in a big hole, and it was getting deeper, I never thought I’d escape, but I did. These people just dealt with it all, told them the whole story, warts and all as it were. Terrifying figures. No judgement just help, got me organised, got me a plan I could work with, and now I even have savings! Reviewed on: 22nd July 2021

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