Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great Support and Advice

I have always felt that StepChange has supported us and given us the right advice and help that we need to sort out our finances in a very proactive way! Their advice has guided us through a very worrying time and helped us make decisions that we have benefited from. Reviewed on: 22nd July 2021

Amazing help.

Title says it all. Always there when needed for help and advice. Reviewed on: 22nd July 2021

There for you without judgement

Cant fault them, always there to react to changes in life Reviewed on: 22nd July 2021

Life savers

A listening ear without judgment, whilst giving professional advice which literally saved my life Reviewed on: 22nd July 2021

Such empathetic staff

This company have helped me so much, I cannot really put it into words, my life has changed because of Step Change! Reviewed on: 22nd July 2021

Amazing service

Amazing service and really takes the stress out of having debt. They are there for you and your best interests Reviewed on: 22nd July 2021

Hopefully debt free in a couple of years.

I have been with stepchange now for 2/3 years. I found them to be very helpful and non judgemental. My debts are going down so hopefully I will be debt free soon, Reviewed on: 22nd July 2021

Friendly service

Non-judgmental staff as it is a hard thing to do ask for help. But treated with total respect and always available to answer questions. Reviewed on: 22nd July 2021

Made me feel so at ease

They are so good a making your worries go away do everything for you always there if you need them always friendly advice to there great Reviewed on: 22nd July 2021

help me out alot

they have help me short out my debt's a lot and are helpful and kind on the phone what more could you want Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub