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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Very helpful and understanding of circumstances

Very helpful and understanding of Individual circumstances. They give you help along the way and information on the best thing for your situation. But more importantly they ease the stress that you are under by dealing with your creditors and help to negotiate a plan to suite both parties and becoming debt free Reviewed on: 22nd July 2021

Great help

Helped me out when I couldn’t find a solution to my failed business debts gave me hope and put me on the right track to clearing those debts fast and friendly service Reviewed on: 22nd July 2021

Life savers

Step Change got us in control of our debts and our lives again. We thank you so much for helping us and I highly recommend them. Top service! Reviewed on: 22nd July 2021

Step change is awesome

Very professional and helpful Staff members are excellent Reviewed on: 22nd July 2021

They take the stress out of debt

I have used stepchange twice now and always recommending them. They are patient they explain things clearly and always available if you have further questions. They take the stress out of debt Reviewed on: 22nd July 2021

The best debt management people

Always helpful friendly and understanding Reviewed on: 22nd July 2021

help when needed

money problems were causing health problems, but stepchange helped from the start Reviewed on: 22nd July 2021

Debt management

Stepchange are a fantastic company who look after their clients eith companion Reviewed on: 22nd July 2021

Great

Helped me out me to start to become debt free Reviewed on: 22nd July 2021

I'd be in a mess without them!

They've been so kind and caring in helping me sort out my debts. Thanks to Step Change I am able to manage my money better and also sleep at night knowing it is all under control. Thank you so much! Reviewed on: 22nd July 2021

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