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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Brilliant service

5
What a great service stepchange is sorted my debt problems within a few days and I got my life back on track I'm not completely debt free yet but I'm well on my way with a manageable monthly payment Reviewed on: 22nd July 2021
Chris 's avatar
Chris

This charity is a god send

5
If it wasn't for stepchange I'm not sure I'd be here now. Life changers Reviewed on: 22nd July 2021
Shane Prout's avatar
Shane Prout

Helped me when nobody else would

5
I won't say that it was easy but not as hard as it could have been. My plan is almost ended but i can honestly say without stepchange it would have been decades before my financed were resolved. Thank you your staff have always been unfailingly polite and helpful. Reviewed on: 22nd July 2021
susan marritt's avatar
susan marritt

I would recommend step change to my family and friends

5
Step change people are very helpful and caring Reviewed on: 22nd July 2021
Mahbub Ahmed 's avatar
Mahbub Ahmed

Your amazing.

5
Ever since I’ve been with you I’ve had not one bit of trouble from any of my creditors before I went to you I was constantly getting threatening calls some were really scary especially when your a single mother. So your my angels. Thank you very much Reviewed on: 22nd July 2021
Janet R's avatar
Janet R

Life Saver!

5
Helped me sort my finances and I’m nearly debt free. Non-judgemental, friendly advice and information. Reviewed on: 22nd July 2021
Clare's avatar
Clare

Helpful and sympathetic

5
I got into a financial mess and didn’t know where to turn. Stepchange has made getting debt free less frightening. Being so much in debt is embarrassing, and I was made to feel less stressed. They contacted people I owed money too and got my account free from interest. Just brilliant, can’t thank them enough Reviewed on: 22nd July 2021
Sandra Macdonald's avatar
Sandra Macdonald

Life changing

5
StepChange has helped me get my life back on track without feeling judged!! Reviewed on: 22nd July 2021
Louise's avatar
Louise

Life changing

5
No judgement, a weight off your shoulders from first time speaking to them it literally is the answer to getting your life back again Reviewed on: 22nd July 2021
Loz's avatar
Loz

Life changing

5
Approachable understanding charity. Hope you win the award you deserve it. Reviewed on: 22nd July 2021
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