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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Words cannot express the gratitude I have in my heart for this charity

Step Change was there to support me when I felt like my debts were swallowing me up like quicksand. Will always be appreciative of their help during the dark days in my life. Reviewed on: 12th August 2022

Step Change have really helped me and thousands of others. Over the next few months they are going to be a lifeline for thousands more

Their advice and assistance has been invaluable in helping me deal with my debts and with my creditors. Reviewed on: 12th August 2022

Superb help

Superb aid in helping overcome debt management in an easy and professional way Reviewed on: 12th August 2022

Great commpashnite company

Was desperate needed help with my finances susidil step change put my mind to rest Reviewed on: 12th August 2022

Fantasic charity

Stepchange really helped me sort everything out for me to be able repay my debt comfortably fantasic people fantasic charity Reviewed on: 12th August 2022

No more sleepless nights

The company gave always acted professionally with empathy to my situation,and by their diligence and caring have eased the stress I found myself under. I have no hesitation in thoroughly recommending them as your go to help Reviewed on: 12th August 2022

Absolute game changer

This company has removed all the stress out of my life not only are they supportive whenever you have to do a budget and when you've got to talk to them about any debts. In the last 5-years to help me and my wife get to the point where there is only two more years to complete the repayment of any money that we have still owing. Reviewed on: 12th August 2022

Helpful and no judgment

Step Change are so helpful and understanding. They don’t judge the position we find ourselves in and just TRULY want to help people. I can’t thank Step Change enough for all they have done and continue to do for me. Reviewed on: 12th August 2022

life saver wonderful non judgmental

These people are amazing, took a huge burden off us. Sorting out our financial problems made us feel at ease, were there for us every step of the way. Have changed our financial way of life by giving us a budget to work to and for the first time we are able to save. I cannot rate them highly enough. Reviewed on: 12th August 2022

Great company

Always there for you no matter how long it takes. You never feel rushed. Friendly and professional Reviewed on: 12th August 2022

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