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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Brilliant people, so hopefully.

They was so lovely with us, got us onto a plan we could afford. Now we have peace of mind knowing that it's sorted. Reviewed on: 22nd July 2021

Saved my Life

Turned a never ending spinal of debt into a road to recovery, can't thank them enough Reviewed on: 22nd July 2021

Caring. . Compassionate. Capable

Step change have always been clear and competent in all thier dealings with me. Highly recommended. Reviewed on: 22nd July 2021

Peace of mind

Great advice to help manage my debt and be able to sleep at night knowing I have a plan in place. Always great support and options available. Reviewed on: 22nd July 2021

Absolutely life changing

Without a doubt the best decision I made in a long time was to contact Stepchange and ask for help in sorting out my debts. They took a massive amount of stress from me and helped me make arrangements with creditors. Reviewed on: 22nd July 2021

Extremely helpful and understanding

From the moment I called I was put at ease and all questions were answered. Reviewed on: 22nd July 2021

Great help in crisis and throughout

Great help from stepchange during the hard times, advice and reassurance. Thank you! Reviewed on: 22nd July 2021

Sign up and relax

Felt as though i would never sort my debt problem. One of my creditors told me about Step Change and i have never looked back. Best thing i ever did. Reviewed on: 22nd July 2021

Amazing

Step Change have helped me so much. virtually no sleep and constant worry to step change sorting everything out for me...Amazing. Reviewed on: 22nd July 2021

Above all, totally understanding & reassuring

I waited some time before I called these guys, I was desperate but embarrassed. They were so lovely, understanding, helpful & they gave me so many options to think about. Explained to me that I wasn’t alone & a change in circumstances shouldn’t have made me feel a failure. I can’t recommend them enough. Definitely get my vote. Thanks guys Reviewed on: 22nd July 2021

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