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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

extremely helpful and understanding

thoroughly discussed all my options in detail and made sure i understood the situation i entering. empathetic, reassuring and no judgment atall. made me feel at ease while going through the process and excellent customer service. would most definitely recommend. completely helped me change my life for the better and made me realise there was a way out of the money rut i was in. Reviewed on: 22nd July 2021

Life changing

StepChange have helped me out so much over the past, difficult, 7 or 8 years. The team have always been very helpful with good, knowledgeable advice. Thank you. Reviewed on: 22nd July 2021

Life saving

I thought that I was all alone with a debt that was creeping up and not down, someone told me about Stepchange and I thought I had nothing to lose! They were amazing, they didn't judge me, they told me of my options and I decided on a Debt Management Plan and now I only have just over 2yrs to go and my debt will be cleared. I would definitely recommend Stepchange, they helped me more than I can say. Reviewed on: 22nd July 2021

Friendly and super helpful

Stepchange are great to deal with, giving great advice and help in very stressful situations. Reviewed on: 22nd July 2021

Always there for you

What a service, help to set up a DMP and always at the end of the Phone for any queries and questions regarding the DMP. Always in touch to keep you on track and give useful information via emails and website. Reviewed on: 22nd July 2021

Best help ever

Help me in 20 mins and made feel like living again Reviewed on: 22nd July 2021

Excellent in helping people get back on track

I have only just got with StepChange and I would recommend anyone to contact them and they will do the rest excellent service Reviewed on: 22nd July 2021

Brilliant service

Everything sorted for you. Really easy to use, and really helpful Reviewed on: 22nd July 2021

Excellent service saved my life

I was suicidal with the amount of debt I was in…I was helped by a professional and kind DMP lady who got me on the best plan for me. I’m now able to pay off each month a sum I can afford and still buy food for my family. Reviewed on: 22nd July 2021

there to help

Since we started dealing with stepchange our worries seemed to ease a lot, they did and said all the right things Reviewed on: 22nd July 2021

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