Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

View other StepChange products

4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Really Supportive

I suffer from PTSD from my Army career and got into money problems. I phone StepChange and they have supported me through the 5 year process. They have shown empathy, support and are there to listen anytime you need them. The take all the stress and worries away so you have a better quality of life. My last payment is due at the beginning of November 2022. I couldn't thank them enough. Reviewed on: 12th August 2022

Great company

Stepchange are and have helped me sort my debts and helped with my anxiety a bit. Reviewed on: 12th August 2022

Invaluable belp

Efficient and friendly when unsure how to approach a problem they came up with the solution Reviewed on: 12th August 2022

Amazing

Ringing Stepchange was the best phone call I have ever made. They have helped me turn my life around and helped me to with advice to learn to live again and not be afraid of the postman coming, the phone ringing or answering a knock on the door. Thank you. Reviewed on: 12th August 2022

Literally a life belt in a sea of depression

Feeling suicidal and depressed after loosing my job and been out of work for 12 weeks I couldn’t keep up with my debt repayments. Step change helped me consolidate my repayments into a monthly affordable amount. I was at my lowest ebb, suicidal and could see no way out. They literally saved me Reviewed on: 12th August 2022

Excellent empathetic service

I was in a very bad and worrying situation after paying for an unexpected funeral and I could not see any way out of my distressing situation . However Step Change came in with such friendly help and service to complete a debt plan to manage within my budget. They were life savers to me. Reviewed on: 12th August 2022

DEBT

Peace of mind. Thankyou StepChange Reviewed on: 12th August 2022

Helping when you desperately need someone

Absolutely could not fault the help I received huge peace of mind after I made that initial call Reviewed on: 12th August 2022

Non judgemental and supportive

I cannot put into words how this organisation has supported me and my husband. Each and every advisor I have spoken to have been consistent, supportive, knowledgable and most seriously have saved me, as at times I felt that the sleepness nights and constant worries of our debts were causing too much for me to bear on a day to day basis. Due to Stepchange and their continued support, there is light at the end of the tunnel. I am so thankful beyond words for them being here to help. Reviewed on: 12th August 2022

Step change debt help/support/advice

Been with them for five years now. Thanks to them I can live each day without getting overwhelmed by money. Another couple of years and I'll be sent free Reviewed on: 12th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from National Debtline 4.40 from 66 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub