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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service

Every time that I have called, the staff make you feel very at ease and reassure you, explain every step and talk and explain every worry you have. They make it a positive experience in one of your darkest and embarrassed times. Reviewed on: 23rd July 2021

Very likely Stephan get have been amazing and taken all the stress out of my financial difficulties.

Easy to talk to and very knowledgeable advisors who talk you through step by step. Reviewed on: 23rd July 2021

Always helpful

Any queries or worries we've had they have always been very helpful, understanding, no judgement and reassuring. Reviewed on: 23rd July 2021

Best support

My husband and I have been helped by STEP CHANGE a great deal. The first obstacle on our part was embarrassment but STEP CHANGE put us in a much better mind set. Once we got over the embarrassment, we quickly got our finances in order. Even in the lock down we were still being helped. In these trouble times it’s such a relief knowing that they can still help us. Reviewed on: 23rd July 2021

Excellent

Make everything really clear and always thereto help Reviewed on: 23rd July 2021

Helpful and friendly

Very friendly and helpful. They took a load of my mind. I’m now 3 years in with one more to go in clearing my debt and they really are the best option for you. Reviewed on: 23rd July 2021

Top-rated Financial Support!

Step-Change provided supportive & Non-judgemental financial support at a difficult point in my life…they totally have my vote!!! Reviewed on: 23rd July 2021

Couldn't be more helpful

Very informative helpful & understanding didn't make me feel inadequate because of my circumstances Reviewed on: 23rd July 2021

Step Change really helped me in my hour of need.

Absolutely fantastic customer service. Friendly, helpful and very informative these people really do know how to put your mind at ease! Reviewed on: 23rd July 2021

Ubiased and fair

Not driven by profit or commission , Step Change are a refreshing change . Highly recommended. Reviewed on: 23rd July 2021

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