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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Life savers

Step change literally saved my life. I was spiralling downwards due to depression caused by over relying on credit cards and getting deeper into debt. I was struggling to pay the minimum payments and my regular bills, step change helped me work out a budget and repayments to my creditors. Thank you step change. Reviewed on: 12th August 2022

Amazingly helpful

Even now, with rocketing cost of living, Step Change have been there to help and guide me. Despite having to reduce my debt management plan payment this year I am confident, with their support, my debts will be resolved as swiftly as possible. Thanks guys. Reviewed on: 12th August 2022

Brilliant help

Excellent support when in was needed Reviewed on: 12th August 2022

True help

I must start off saying I really don't like ro ask for help ..... stepchange made that easy for me ! They guided me through a dilemma, with understanding of my lack of knowledge in this trial... For once I felt like I have truly been helped. True to word, they took care of everything from start to finish during set up . Thanks stepchange Reviewed on: 12th August 2022

Great advice and customer service

Great unbiased and friendly advice. DMP put in to place easily. Kind staff who don’t judge Reviewed on: 12th August 2022

You are not alone.

Being in debt is a very lonely place, the world seems inhospitable and the future bleak. The best thing I ever did was to contact Stepchange. They understood how I was feeling and guided me through taking control with facts and kindness without being judgemental. Stepchange helped me structure my finances so that I now feel confident running my budget and communicating with creditors. They helped me lift the biggest burden ever off my shoulders. My life now feels under control, I have regained my confidence and am no longer frightened of opening the post. Stepchange changed my life for the better. Reviewed on: 12th August 2022

I would recommend to everyone

Step change has literally saved my life and the well-being of my family. The staff have been friendly, supportive and informative and I do not know where I would be without them! Reviewed on: 12th August 2022

A helping hand

Excellent service. Compassionate, understanding and very helpful. A helping hand when i needed it the most. Reviewed on: 12th August 2022

Saved Me

Stepchange are a wonderful helpful organisation who without I would not be here. They literally saved me. Reviewed on: 12th August 2022

Step Change

They have helped us for quite a few years now and have taken the worry out of repaying our debt and also given us a lot of helpful advice and keep us on track with our finances. Reviewed on: 12th August 2022

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