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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange took all the worry away of debt for me.

Stepchange took all the worry away of debt for me. They are helpful,professional and do not judge. They work with you and don't pressure you to pay more than you can afford Reviewed on: 27th May 2026

Changed my life.

Changed my life. They are the most amazing, understanding group of people.I cannot praise StepChange Debt Charity enough. To put it simply: they changed my life. In the current economic climate, the world can feel incredibly overwhelming, and falling into financial difficulty is a stressful, isolating experience. When I first reached out to StepChange, I was carrying a massive weight on my shoulders, unsure of where to turn or how to navigate my situation. From that very first point of contact, everything shifted. Their customer service is absolutely fantastic. Every single representative I spoke with treated me with the utmost dignity, respect, and genuine empathy. There was zero judgment—only a profound willingness to listen and help me find a realistic, manageable path forward. They took the time to thoroughly assess my circumstances and break down options that actually made sense for my life. StepChange provides a vital, crucial service that so many people drastically need right now in this world. They don't just offer financial advice; they give you your peace of mind and your life back. If you are struggling and feel buried by financial stress, please reach out to them. They are brilliant at what they do, and I am incredibly grateful for their support Reviewed on: 27th May 2026

Step change has been amazing, a life saver.

Step change has been amazing, a life saver. At first it seemed like l had a long way to go, but now I'm nearly at the end of my journey!! How amazing debt free, no need to worry anymore. Reviewed on: 27th May 2026

Stepchange really helped me when I was at my lowest

Stepchange really helped me when I was at my lowest, back in 2020 I lost my partner and then lockdown, I topped up loans and used credit cards, with all their advice they helped me repay my creditors at an affordable amount a month! Can’t thank them enough Reviewed on: 27th May 2026

Step change did all the hard work for me taking a lo...

Step change did all the hard work for me taking a lot of stress away which really helped me get my financial worries sorted Reviewed on: 27th May 2026

fromWorry to stress free

From a period of severe worry and depression STEP CHANGE helped me advised me and took my stress away at last I can see the end of the Tunnel Reviewed on: 27th May 2026

StepChange are lifesavers

StepChange have been great with me since day one. They’ve made my journey to debt free seamless and easy, and made it stress free. I wouldn’t hesitate to recommend to anyone having a hard time with their finances - it’s a no brainer to get you back onto the straight and narrow! Thank you StepChange Reviewed on: 27th May 2026

Great service, great customer service very helpful a...

Great service, great customer service very helpful and friendly staff Reviewed on: 27th May 2026

Just very helpful helped me sort a reasonable paymen...

Just very helpful helped me sort a reasonable payments back Reviewed on: 27th May 2026

Excellent Service

Very comprehensive & knowledgeable customer service team. Reviewed on: 27th May 2026

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