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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Perfect shelf

They are wonderful and very supportive Reviewed on: 23rd July 2021

Free at point of contact service, negotiating debt solutions.

Useful intermediary proving workable solutions. Reviewed on: 23rd July 2021

Wonderful organisation

Step Change literally saved my life as I was feeling suicidal because of my ongoing, mounting debt. Thanks! Reviewed on: 23rd July 2021

Excellent service. So reassuring

I was really worried and upset when I contact Stepchange. The people there gave me the best nights sleep I had had in a long while. And so approachable. There isn't a better Debt Management Charity who deserves this award. Reviewed on: 23rd July 2021

Freedom

Thanks to step change I felt like the weight of the world was lifted from my shoulders and I was finally free!! Reviewed on: 23rd July 2021

Exceptional service

StepChange helped me through one of the lowest periods in my life and have continued to support me throughout. They provide professionalism ,guidance support experience and understanding they are a must when you feel you have no where to turn. Highly recommended! Reviewed on: 23rd July 2021

Fantastic throughout!

From the first contact with customer service to the website provision and options it couldn't be better. The staff are highly knowledgeable and professional. First class service and highly recommended Reviewed on: 23rd July 2021

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

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