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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

StepChange saved my life during the Pandemic

Who knew a Pandemic for Covid-19 would happen!? I worked in the Entertainment and Hospitality industry which completely collapsed several times, open, closed, open, closed was going on a lot in 2020 into 2021, I was not eligible for Furlough so was living on Credit Cards thinking it cant last long! How wrong I was! the debts mounted up and no employment on the horizon, finally I turned to StepChange who thankfully helped me contact the companies I was in debt to and helped me make a Debt Management Plan, I am eternally grateful to them, they saved my life I had no idea how to cope and they offered me solutions - I am still paying my debts and will never use a Credit Card again but at least I am on track to a finish date - I am now a Pensioner and dont have good prospects for money, however I am doing my best with the help of StepChange and the good will of the companies that I rose the debts with Reviewed on: 25th May 2025

Stepchange sorted my debts out don’t know were I wou...

Stepchange sorted my debts out don’t know were I would be if it wasn’t for there help Reviewed on: 25th May 2025

Excellent support and friendly agent solved the diff...

Excellent support and friendly agent solved the difficulty I was facing Reviewed on: 25th May 2025

Really I am so worried about paying money.

Really I am so worried about paying money. But I don’t have fullfigure. But I am going stepchange no stressed, no worries. I can sleep very peacefully. Reviewed on: 25th May 2025

When I was desperate as husband left me with debt ,...

When I was desperate as husband left me with debt , I phoned step change and they were so helpful it was a weight of my shoulders . Reviewed on: 25th May 2025

I find this the most difficult thing of all to do.

I find this the most difficult thing of all to do. and without guidance I would be lost, but the financial advisors, are so proffessional at doing this, you are helped through it. I must admit to having got it wrong due to nerves, but thank goodness ge help. Reviewed on: 25th May 2025

I was struggling with debt to the stage it was affec...

I was struggling with debt to the stage it was affecting my health. I then heard about Step Change, so I contacted them, and I am glad I did, and they set up debt management plan which I could afford, and it helped me a lot and stopped all the calls. Reviewed on: 25th May 2025

Having moved back to my home town due to my elderly...

Having moved back to my home town due to my elderly mother being ill and having a high paid job to minimum wage my finances took a tumble . Step change were amazing .They took all the pressure off my shoulders and dealt with all my creditors and I can finally sleep at night Reviewed on: 25th May 2025

Stepchange have helped me get myself back on track.

Stepchange have helped me get myself back on track. Advisors are extremely helpful and quick to respond to any queries. Reviewed on: 25th May 2025

Fnancial problem

Helped me through difficult and stressful financial time. The staff that was helping me through this difficult time was very helpful. Reviewed on: 25th May 2025

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