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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Best

STEP change has changed my life for the better Reviewed on: 4th September 2021

LIFESAVERS AND LIFE CHANGERS

I ran into financial difficulties after having my hours cut at work and then bills mounting up and overdrafts increasing. My friend suggested I contact STEPCHANGE after things started having an effect on me mentally. From the initial contact I felt an immediate burden lifted. The amazing people who work here were kind and compassionate throughout and deserve high praise indeed. I am eternally grateful for everything you do x Reviewed on: 4th September 2021

Great service

Step change has gone all the way in making sure I have peace of mind in my difficult times. Reviewed on: 4th September 2021

Fabulous customer service

Struggling, worried and stressed during Covid with debts piling up, contacted step change who helped me sort out my finances so I could sleep at night xx Reviewed on: 4th September 2021

No1

Helped me out alot more than if I went to another debt management company and they don't pester you with any other offers they offer Reviewed on: 4th September 2021

Excellent

Very friendly staff & understanding, not pushy ready to listen & help in all ways Reviewed on: 4th September 2021

Amazing Staff

Such an amazing support and professional staff, don’t where I would be without them Reviewed on: 4th September 2021

Nice people to deal with

Step change let me feel at home when i first registered Reviewed on: 4th September 2021

Outstanding.

Right from day one Step Change have been there for me fighting my corner. Long may it reign. Reviewed on: 4th September 2021

Very helpful,understanding efficiency

When used them it took all my anxiety away ,not having that scared feeling every time phone rang or postman came because they help sort my problems in a way I could afford Reviewed on: 4th September 2021

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