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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

1960

Helpful friendly and out me totally at ease speaking about my situation. I slept well for first time in months after discussing my debt with them. Reviewed on: 24th June 2021

Sorted out my worries

Given the diagnosis of being terminally ill is probably one of the worst things and the fear of not being able to pay off existing debts and thought of it being passed on to your loved ones is terrifying. Thankfully Stepchange were there to take me through the process sort out payments and give me piece of mind. Thanks all Stepchange staff for treating me in most professional and sympathetic way. Reviewed on: 24th June 2021

Excellent service every time

They are always there to help and are always there to help you understand each process of the way (even if they have already explained). They are very understanding to your circumstances and have excellent customer service. Reviewed on: 24th June 2021

Brilliant service

Guidance step by step. Really helpful team. Explained all of the options and the outcomes. Really good service Reviewed on: 24th June 2021

Review

There are always there when i need them Reviewed on: 24th June 2021

Life hack

Step change have always been there for me, through the good and very bad times. They are never judgemental towards me, or my circumstances and can be relied on to know the best way forward for me. In my opinion step change are the only debt consultants that you could ever need. Thank you Reviewed on: 24th June 2021

Service

Customer service has been excellent we’ve been going through a bad time but Zoe I think that’s her name sorted us out and made us feel more at ease. Reviewed on: 24th June 2021

Professional, understanding.

After years of stretching my budget to pay debts,Step Change was recommended by a creditor! Have now had a period of calm and consolidation. So helpful to my finances and peace of mind. Thank you Reviewed on: 24th June 2021

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

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