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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Helpful hand with understanding

Step change and their staff were so helpful when I was at a very difficult time in my life, both financially and emotionally. They helped me to see clearly a way forward while ensuring all my creditors were fairly treated, which gave me peace of mind. Reviewed on: 6th September 2021

Very helpful

StepChange have helped me for the last 7 years, they are very friendly kind team of people, l would defiantly recommend this company Reviewed on: 6th September 2021

Helpful

They don't patronise, they help and give you practical advice. Reviewed on: 5th September 2021

Super Service & Satisfied Customer.

Excellent customer service & staff are very helpful with prompt response for any inquiries pre-Covid Epidemic. I would only recommend to bear in mind that all your customer don't have access Digital Platform. Reviewed on: 5th September 2021

Satisfied client

Very supportive and always provide the best of advice Reviewed on: 5th September 2021

Big help

Was single parent with 5kids unexpectedly,in debt by a £1000,didnt know what to do but stepchange listened,sorted out a budget,made a payment plan with my creditors,am now debt free,Thankyou Stepchange Reviewed on: 5th September 2021

Life saving debt help

Fabulous service, helpful, informative, compassionate; solution easily found and instigated which literally changed my life Reviewed on: 5th September 2021

My first choice

When I had a bad situation I found Step Change online. It was very easy and quick. I had twice problem with my online account and on the phone same day resolved. Thank you Reviewed on: 5th September 2021

Help

Helped me when I was down couldn't have survived without your help and understanding Reviewed on: 5th September 2021

Excellent customer service

The staff are friendly and knowledgeable. My phone calls were answered on time. Reviewed on: 5th September 2021

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