Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Friendly and helpful

The agents at stepchange do not judge you about your debts. They offer useful friendly advice and look after you during the whole process Reviewed on: 28th July 2022

Fourth Emergency Service

For an increasing number of families Step Change have become a fourth emergency service. A sad endictment on our society that they’re needed but thank goodness they’re there Reviewed on: 24th July 2022

Efficient, empathetic and engaging

StepChange supported me through the worse period of my life. I had countless creditors threatening all sorts of action and was losing the will to go on. StepChange were so friendly, supportive and calmly took all my details and created a flexible solution which set me straight and gave me my life back. I will be forever grateful! Reviewed on: 22nd July 2022

Caring,understanding,supportive

2nd year of Dmp and more than pleased with how it as helped Reviewed on: 22nd July 2022

Amazing service

The people at StepChange are amazing and their help is genuinely life changing Reviewed on: 21st July 2022

Very high standard.

For a few years they have helped with our finances emmencely, Reviewed on: 23rd September 2021

Dear Sir/Madam,

We have been with you for a few good years. Every year I have meeting to submit my DMP plan, each time during my contacts, I am very well served with full understanding and help at all times. Ladies and Gentlemen serving clients a very business like specific nice and friendly. Thank you for everything you do for me .Greetings to all. I wish you continued success in unpleasant and difficult live situations. Reviewed on: 19th September 2021

Helped me out of my terrible situation

My wife passed away and I become very ill was about to loose my house and they helped me to sort my bills out. Reviewed on: 10th September 2021

Sharon Monk

Step change is so helpful.They Don.t judge you .They helpful. They help you sleep at night .I wouldn't.t use anyone else Reviewed on: 10th September 2021

Excellent

I am veryhappy by the service and help which I get from Stepchange. Reviewed on: 7th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.57 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt solutions
from Back2Credit 4.87 from 2141 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub