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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18627)

Professional advice

5
From start to near finish the Step Chnage team have been vital in our road to recovery. Impartial and professional from the very first phone call. Reviewed on: 5th September 2021
Po's avatar
Po

Excellent service

5
Helpful straightforward advice, very helpful at a stressful time. Would recommend Reviewed on: 5th September 2021
Cb's avatar
Cb

Always there helpful

5
Really helped me through a difficult time, and continues to help. Reviewed on: 5th September 2021
William Stewart's avatar
William Stewart

Great help in getting my debts paid

5
Stepchange have set up a repayment plan for my debts which suits me and my creditors.I would highly recommend them for assistance in dealing with debt. Reviewed on: 4th September 2021
Fionna Dickson's avatar
Fionna Dickson

Friendly, professional

5
Step change have been a life saver iv had a really bad time and they have been professional understanding and really supportive they know there stuff . Reviewed on: 4th September 2021
Mitchell Lightwood-Clark 's avatar
Mitchell Lightwood-Clark

Very efficient, professional and helpful.

5
Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021
Aura's avatar
Aura

Peace of mind

5
I have been with StepChange since 2008 and during that time it has provided me with peace of mind, security of knowing my debts were being managed and satisfaction of knowing I was paying off my debts instead of going down the bankruptcy route. StepChange has ensured I maintained the ability to carry this out which undoubtedly has made the difference between me maintaining my program or possibly not. Really pleased with StepChange. Reviewed on: 4th September 2021
Mitch's avatar
Mitch

Very friendly and understanding staff. Sound advice given.

5
Would highly recommend. Perfessional service given. Reviewed on: 4th September 2021
Kelly Louise Thompson's avatar
Kelly Louise Thompson

Always there for you

5
Stepchange have helped me from a very VERY deep and dark debt hole. Things are moving in the right direction now, and it’s all down to stepchange. Couldn’t have done it without them. Reviewed on: 4th September 2021
Arfon's avatar
Arfon

I Can Always Ask Step Change For Advice

5
I don't feel embarrassed about my debt problems anymore thanks to the friendly advisers at Step Change. Reviewed on: 4th September 2021
Mrs. Eira Blowers's avatar
Mrs. Eira Blowers

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