Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

A Wave of Relief!

It was the best thing we could have done to ask StepChange to look at our finances, with a view to proving us with a means to find a positive solution to our financial situation. Within weeks, they had steered us back onto some kind of financial stability, and more importantly, a financial future. Although early days, we CAN now begin see the Light at the Tunnel! Thank you StepChange! Reviewed on: 28th July 2022

Excellent!

Excellent service with great, lovely and very helpful people. A very BIG thank for guiding me through and helping me in my hard time paying back my debt. Reviewed on: 28th July 2022

A fantastic service.

I was struggling with 2 RBS maxed out overdrafts, built up over 4yrs as a single parent undergraduate. RBS continually extended my overdraft credit limit until i was paying them £80-£90 a month in interest. A friend recommended Stepchange to me and they've been brilliant. They were patient, non-judgemental, imformative and reassuring. They helped me set up a DMP so that I was able to start paying off the debt at a rate i could afford instead of struggling to keep on top of the interest payments. When RBS sold my debt they dealt with the new debt recovery company and ensured a smooth transition. I love that they keep me up-to-date with a monthly statement and helpful budgeting advice e-newsletters. I'd recommend them to anyone struggling with debt. They take the awful stress and pressure off financially, mentally and emotionally. Its like having a really good friend in your corner. Reviewed on: 28th July 2022

The Best

Very helpful staff. Never judgemental no matter what your circumstances. StepChange takes the pressure off whilst sorting the issues as best as possibly viable with everyone concerned. I would definitely recommend them to others going through financial stress. Reviewed on: 28th July 2022

Fantastic help

I was so embarrassed and worried about our debt, as it had got out of control, Step change were so helpful and it didn't matter if I burst into tears they just wanted to help!!! Cannot thank the whole team enough Reviewed on: 28th July 2022

SCh. return back my peace of mind, i love they exist for consumers.

Very profesional, supportive, very nice and sweet understanding problems, one of staf the members told me in time of my phone calls "i pass thru the same strogling and i know what you fill". I felt like i am just reborn and felt amazing again. Thank you SCh. Reviewed on: 28th July 2022

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

So helpful

Very helpful and eased my mind about what would happen Reviewed on: 28th July 2022

The DMP has change my life.

StepChange have turned my life around; from staring at great black pit, to seeing a light at the end of the tunnel. Reviewed on: 28th July 2022

Friendly and helpful

The agents at stepchange do not judge you about your debts. They offer useful friendly advice and look after you during the whole process Reviewed on: 28th July 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub