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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Help, support and peace of mind.

5
I got into a bad situation with my money after I broke my ankle and could only get sick pay for a period of time. Spiralling costs and mental health issues meant I did not make sensible choices to get out of debt. This was some years ago now. Through more ups and downs Dtrp Change have helped me get back in control and I am only 10 months off being debt free. They are an amazing team of people who genuinely care about their customers. Reviewed on: 29th June 2021
Fiona Oliver 's avatar
Fiona Oliver

Great Customer Services

5
May the almighty lord blessed the whole of Step Change management for their valuable advices and supports I received in 2018, They managed to get an agreements with nearly 13 creditors with some huge amount of debts , I would strongly recommend Step Change to anybody who is facing debt problems. Long life to the whole of Step Change. Reviewed on: 28th June 2021
Mohammed Hosen's avatar
Mohammed Hosen

Awesome

5
Such a god send , I would of sunk without Step Change "Stepping" in to help me out of a hole which was of not my doing. I cannot thank the kind , understanding souls on the end of the life line .. Long may they continue doing so Reviewed on: 28th June 2021
Andy Coles's avatar
Andy Coles

Great organisation, great people

5
What a wonderful organisation, was referred by one of my creditors, have given me a bit of breathing space to sort out my finances.Cannot recommend them more highly Reviewed on: 28th June 2021
Graham Black's avatar
Graham Black

Always happy to help

5
I have had 2 DMP’s set up with StepChange in the last 4yrs. It is super easy to set up, the staff are always listening on any conversations and follow up any queries to the best of their ability. They have helped me manage my money, which in turn has helped improve my mental health, I would highly recommend them to anyone who was having similar debt worries to myself Reviewed on: 28th June 2021
Rachael Spence's avatar
Rachael Spence

Right place right time expert help

5
They know what they are doing! This really is what I needed as never having been in this situation before, they put me at my ease explaining everything in layman terms. Reviewed on: 25th June 2021
Linda S's avatar
Linda S

So helpful

5
I was at the end of my tether and I thought I would end up on the streets. StepChange have helped me through every painful step and were never judgmental. Reviewed on: 25th June 2021
RottieMum 's avatar
RottieMum

Like a Great Weight Has Been Lifted

5
Both my adult children lost their jobs and I am a pensioner. We also have a mortgage. Step Change have been wonderful in helping me practically with empathy and compassion Reviewed on: 25th June 2021
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What a relief

5
I was so worried about my debts during the Covid 19 pandemic. Stepchange were amazing, sorted out all the arrangements for me and make the payments to my creditors. Reviewed on: 25th June 2021
Midge O'Connell's avatar
Midge O'Connell

Facing up to my debts

5
Feeling lost, worried and nowhere to turn Stepchange helped me come to terms with my debit worries and deal with my problems instead of hiding from them! Thank god for Stepchange. Reviewed on: 25th June 2021
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LJK

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