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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Good

Outstanding performance. They are very good. I have left all stress behind. Reviewed on: 4th September 2021

Great company

I have been with stepchange for a few years now . They have been a great company to deal with from the really helpful staff right from the start helping me sort out my finances to being agony aunts in calming me down when I was to upset to talk . Great big thank you to the staff on the phones . Reviewed on: 4th September 2021

Excellent service from Stepchange

I have been with Stepchange for a number of years now and they have always treated me with respect and understanding. Every time I have had to contact them, they have helped me and found the best solution for me Reviewed on: 4th September 2021

Fantastic Company

It's a very unnerving and somewhat shameful experience going to a debt management company for help but Stepchange took all that away immediately and were very easy to deal with. I just wish I'd have gone to them 12 months earlier. Reviewed on: 4th September 2021

Support and advice

Professional and caring took all the stress and anxiety out of my situation Reviewed on: 4th September 2021

The best

Supportive. 24/7 - 365 - always go above and beyond for you. Reviewed on: 4th September 2021

Great customer

Could not fault them. They helped me create a plan I could afford Reviewed on: 4th September 2021

The help that many may need

Helped me out so much to get my finances in order, when a company made me struggle with debt due to a mistake on there part. Step change helped me to get things in order. Reviewed on: 4th September 2021

The difference between worry and sanity

Stepchange changed my life for the better when I was at my lowest. I am now on the road to paying off all my debts and am forever thankful for their help. Reviewed on: 4th September 2021

Step Change

Very helpful and extremely friendly Reviewed on: 4th September 2021

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