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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Life saving

5
So easy to talk to and extremely helpful. Reviewed on: 19th June 2021
SW's avatar
SW

They helped me so much

5
I was struggling with debt after having a stroke. I was finding it hard to organise my life. They helped me a lot Reviewed on: 19th June 2021
David Lancaster's avatar
David Lancaster

outstanding

5
been with step change for a few years now they are so supportive,make each step simple and uncomplicated,and the support is with you every step of the way. Reviewed on: 19th June 2021
june's avatar
june

Absolutely brilliant company

5
With our step change I would have been bankrupt lost my job an possibly my relationship an mu daughter I can not put in to words how much I have been helped by them Reviewed on: 19th June 2021
Jamie Boswell's avatar
Jamie Boswell

Massive help 5*

5
My finances was out of control, I was making my minimum payments but the interest was just spiralling and I could’nt see any way out of the mess. Stepchange helped me so much, consolidated my debts and communicated with my borrowers. A massive weight off shoulders Reviewed on: 19th June 2021
Nicola Outram's avatar
Nicola Outram

Bestest thing ever

5
So pleased I did this, Stepchange has been so helpful and now I can get on with the rest of my life. Reviewed on: 19th June 2021
amanda whitby's avatar
amanda whitby

Best DMP

5
This is a charity and it does help people Reviewed on: 19th June 2021
Mary Bithell's avatar
Mary Bithell

Lifted the my financial worries

5
Excellent, fair, practical and common sense approach to managing your finances. Reviewed on: 19th June 2021
Matt Hantom's avatar
Matt Hantom

Helped me get out of £39,000 of debt!

5
StepChange are a reliable, safe and friendly debt management organisation that helps people like me completely change their lives and become debt free. They deserve recognition for what they do. Thanks StepChange. Reviewed on: 19th June 2021
Rahmaan 'Mani' Quadri's avatar
Rahmaan 'Mani' Quadri

Best advice ever

5
I was really nervous before calling Stepchange. They were friendly understanding a talked me through the options u had taking time to listenn and really understand my issues. Reviewed on: 19th June 2021
Paul Chambers's avatar
Paul Chambers

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