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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Saved me

Stepchange didn't make me feel stupid or inferior for making a mistake. With their help I am paying everything back and have learnt valuable lessons. Reviewed on: 4th September 2021

Awesome service. Changed my life.

Really pulled me out of a dark, dark hole. I am incredibly grateful. Reviewed on: 4th September 2021

A company that genuinely cares!

At my lowest moments, I have always felt Step Change are on my side and their operators are relatable snd sympathetic. A very helpful, useful and customer-friendly company. Reviewed on: 4th September 2021

Beyond helpful

Stepchange took my debts and simply sorted out getting them repaid in a very manageable way. They made the process easy and simple and I now feel like I can breathe again! Reviewed on: 4th September 2021

Does the job

It was really help ,I was struggling. Reviewed on: 4th September 2021

Very helpful

Very helpful managing my issues, which put my mind at rest. Reviewed on: 4th September 2021

Amazing Service

Step Change were there for me when I had no where else to turn. They saved me from spiralling out of control. I am extremely grateful for their continued support Reviewed on: 4th September 2021

I thought there was no hope

They literally saved my life, I am now in control of my finances. I have no other credit except what I pay to Stepchange. I have cleared nearly 40% of my debt in just over two years and the debt free date is in sight and reachable. Never been happier and never thought I would get the chance to rebuild my life Reviewed on: 4th September 2021

I HATE BORIS JOHNSON AND MATT HANCOCK

VERY HELPFUL AND MAKING LIFE EASIER. Reviewed on: 4th September 2021

Happy with help given

Guidance through a very difficult time with honest and clear information. Reviewed on: 4th September 2021

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