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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Life changing

5
I have made some bad decisions in my life, which have made life difficult. My own fault, and step change have added a clear space in my head. I can now breath, and consider the future in a much better way. Step change have allowed me to live. Thank you so much Step change. I will get this sorted someday soon, and will never return to the dark days of the past. X Reviewed on: 19th June 2021
Simon's avatar
Simon

Thank you Step Change!

5
Step Change gave me peace of mind and hope. I wish I'd contacted them sooner. They are brilliant. Reviewed on: 19th June 2021
Annika Holm's avatar
Annika Holm

Helpful and a good company

4
They have helped me tremendously! They were supportive, helpful and it was relief when I set my plan up. It was lovely to have no more stress Reviewed on: 19th June 2021
Karen's avatar
Karen

Stepchange turned my life around.

5
I was in a terrible state due to large debts and sudden illnesses. I went to citizens advice who were brilliant and put me on to Stepchange. I’m now doing really well. Reviewed on: 19th June 2021
jax2grandchildren@yahoo.co.uk's avatar
[email protected]

Fantastic help and advice

5
Always there for me, understanding and patient, I can’t thank them enough for sorting everything out for me. Reviewed on: 19th June 2021
Jan Fuller's avatar
Jan Fuller

Lightened the load and lifted my spirit

5
Can't thank Step change enough,they completely turned my life around,I was in a mess with my finances,Step change was recommended to me,the advisor made me feel better straight away,reassured me all could be sorted,explained everything I needed to know.Best phone call I've ever made. Reviewed on: 19th June 2021
Bev Wilmott's avatar
Bev Wilmott

Mr

5
Professional and excellent customer service Reviewed on: 19th June 2021
Robert Aitchison's avatar
Robert Aitchison

Relief

5
Stepchange gives you hope to start again, and relief from all your anxiety Reviewed on: 19th June 2021
Sandra's avatar
Sandra

Amazing Service

5
Step Change really made a difference to my situation that was causing alot of stress and anxiety. Once the DMP was set up by them I felt a great sense of relief. Their customer service is excellent. Reviewed on: 19th June 2021
Jen's avatar
Jen

Saved My Life!

5
I had gotten increasingly deeply in debt slowly but surely over a period of many many many years, not because I was profligate, just that I was earning little more than minimum wage - and *was* a smoker! Despite hating my job, I carried on working for nearly three years after I reached pensionable age (at 63.5 years old) and did manage to pay off thousands of pounds worth of debt. But in the end the stress was too much, my physical & mental health gave out and I got sacked. I honestly thought I would lose everything - not just my very modest home but also all my near-worthless but treasured belongings - and end up living on the streets. I don't know what would have happened if a friend hadn't recommended me to StepChange! They were completely non-judgmental about how I'd gotten into debt, just explained to me about how they could help me set up a Debt Management Plan - which I am both willing and able to stick to - and have thus shielded me from all the awful threatening letters, etc! I would not have known how to cope without their help. xxx Reviewed on: 18th June 2021
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MsGeorgieBrown

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