Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (14720)

Helpful Advice

4
The advice given was helpful and easily understood. Reviewed on: 18th June 2021
Linda Faulkner's avatar
Linda Faulkner

Easy and stress free

5
Step Change takes all the pain out of dealing with creditors and the technology is easy to use and helps with every step of the way. Reviewed on: 18th June 2021
Peter Sadler's avatar
Peter Sadler

Relief from worry

5
Once I had contacted Step Change then all my worries disappeared. Reviewed on: 18th June 2021
John Kimberley's avatar
John Kimberley

They r very throgher in what they discuss with you

5
They discuss everything in deayail so you know Reviewed on: 18th June 2021
Julie-anne Jones's avatar
Julie-anne Jones

Good experience

5
Step change are very helpful and they gave me peace of mind and stop me worrying about my Debts Reviewed on: 18th June 2021
Lesley thomson's avatar
Lesley thomson

Excellent

5
Very professional and very helpful, they talk you through everything and take the pressure off you. Reviewed on: 18th June 2021
Susan Dixon's avatar
Susan Dixon

Relief

5
Stepchange have relieved us of the horrendous worry and the absolute terror of being in such awful debt and have given us a solution to get us debt free over a period of years, according to our income/ expenditure can’t thank them enough for their empathic understanding of our situation Reviewed on: 18th June 2021
lcap21@aol.com's avatar
[email protected]

Relief

5
Once DMP had been set up I no longer was affraid of the phone ringing or the postman. The staff are always so helpful Reviewed on: 18th June 2021
Joanne's avatar
Joanne

Instant stress relief

5
I should have contacted Step Change long before I did. They really are "The good guys" and can change your life if you're struggling with debt. My advice...don't hesitate. Call them. Reviewed on: 18th June 2021
Chris Stocks's avatar
Chris Stocks

Possibly saved my life

5
Simply, if it hadn’t been for Step Change I might not of been here today. Step Change helped me out in the darkest period of my life. With mounting debt and shattered mental health they solved my debt issues and I’m about to be debt free for the first time in 20 years, I can never thank them enough. Reviewed on: 18th June 2021
John Brady's avatar
John Brady

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill