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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

No more stress

The best thing i did step change helped us and always friendly careing staff Reviewed on: 4th September 2021

Caring, professional, and attentive.

Quite simply, I called tbem; explained my situation, and they took control. Excellent service. Reviewed on: 4th September 2021

Supportive

I have never been made to feel bad about the situation i got myself into and have always been treated with empathy and in a professional way as regards to my debt and options available. I cannot thank everyone I have spoken to on the phone enough. My debt issues came to a head when I was diagnosed with cancer and going through Stepchange gave me an enormous sense of relief. I only wish I had been courageous enough to do something about it earlier. Although not out of the woods yet I am amazed how much I have paid back already so I would definitely recommend Stepchange to others going through difficult times. Reviewed on: 4th September 2021

Awesome benefits

Life has improved since meeting Step Change Reviewed on: 4th September 2021

Great service

Have provided me with a great service and helped to massively improve me mental state with quick efficient advice Reviewed on: 4th September 2021

New lease of life

I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021

Changed my life

Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021

Step Change are top banana

I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021

Excellent service

We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021

Provided life changing help and advice!

StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021

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