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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Excellent service

I was struggling on my debt i contact Step Change They help me lot. Thankyou Step Change Reviewed on: 4th September 2021

So Reassuring

With so much to wonder & think about, these professionals take over in the best possible way to educate & reassure you - cannot praise enough. Reviewed on: 4th September 2021

Amazing

Just the help when we needed it Reviewed on: 4th September 2021

The best

Thank you for all the help I need to get back on track. Reviewed on: 4th September 2021

Great Support

They helped me sort my problems when I didn’t know where to turn Reviewed on: 4th September 2021

Helpful and Trustworthy

I have been with Stepchange for several years now and they have always been easy to contact, consistently helpful, informative and reliable. I feel like they always give me all options available to me in order to help me turn my financial life around. I'm on track to become completely debt free, which has had a massively positive impact on my mental health. They are also helpful when life changes happen. Highly recommended. Reviewed on: 4th September 2021

Helpfull

Quick easy stress free and very straight forward Reviewed on: 4th September 2021

Supportive and non judgemental.

From the first phone call…I have never been judged. Treated compassionately by each and every member of staff. You have changed my life and equally I have never let you down. Thank you. Reviewed on: 4th September 2021

Excellent customer service

Step change takes the time to make sure all customers needs are met. They always keep customers updated and are always ready to answer any questions you may have Reviewed on: 4th September 2021

Debt management at its best.

Step change have been amazing from start to finish made us realise we we’re paying far too out in debts & made it more simpler with one payment & them dealing with all the individual payments Reviewed on: 4th September 2021

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