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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18262 reviews)

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4.92

Based on 18,262 reviews, last reviewed 28th May 2026

170200% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to speak to and non judgemental The advisors are easy to speak to and explain all of your options so that you understand. They are not judgemental at all. When I decided which option... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18262)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very very helpful

My advisors have gone all out with their help. Reviewed on: 4th September 2021

Great service

Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021

Highly recommended debt charity

Stepchange was a great help when I was in financial arrears and could not see a way out. They talked through several ways to help me and put me on the right road to clear my debts. Excellent company and one-off the best things I done was to get in touch with stepchange. Reviewed on: 4th September 2021

Life savers!

Brilliant charity, make everything clear and easy to understand. Allowed me to finally sleep at night! Reviewed on: 4th September 2021

Excellent Service

Helped to take the daily stress to a manageable level and give me back some self esteem. Fabulous, caring people who listened and helped every step of the way. Great company. Thank you so much Reviewed on: 4th September 2021

Fantastic service from sympathetic and caring staff

I was affected by covid and lost my job and the team were amazing in helping me address my financial situation. Reviewed on: 4th September 2021

Thank You

Step change have taken the pressure of debt off me and for that I am truly grateful. They have been kind and respectful when helping me to manage my debt. Reviewed on: 4th September 2021

Helped me when I needed it most.

Debt is not to be laughed at. We bury our heads in the sand, and ignore. I was in a bad way....stressed, letters, emails, phone calls from creditors. As soon as I contacted Step Change, they were able to help. I'm now debt free, and looking forward to an amazing future. Thank you Step Change!!! Reviewed on: 4th September 2021

Very helpful knowledgable, good advice ,

I have been with step change for over 12 years , and they have helped me immensely to get any debt I have under control , and advice me if I need help Reviewed on: 4th September 2021

Great company

I am now debt free thanks to step change, it’s been a long road but they took the pressure and the stress off me. Helped me immensely I have already recommended a friend who is now happy knowing everything is in control, Reviewed on: 4th September 2021

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