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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18300 reviews)

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4.92

Based on 18,300 reviews, last reviewed 28th May 2026

172000% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saved me Saved me when i felt at my lowest with no where to turn. Great advice. Sorted my credit card payments into affordable payments, so helped me get my li... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18300)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Brilliant

Made me sleep easier and always there to discuss problems. Reviewed on: 4th September 2021

Stressless

I can confirm that, since I started with stepchange, I have more control of my debts and less stress in day to day life Reviewed on: 4th September 2021

Professional to the end

I was rock bottom with spiralling debts and couldn’t see a way out. Stepchange stepped in and I’ve repaid more than £100k and my husband and I have just got a credit score of 999 each. Thankyou Stepchange Reviewed on: 4th September 2021

Excellent Service

Prepared to listen & non judgmental Administration first class todate no mistakes & a prompt service. Reviewed on: 4th September 2021

Helpful and reassuring

Great company that have helped my family and I immensely Reviewed on: 4th September 2021

Really made me feel comfortable and gave great advise

Every one I have spoken too really was friendly and understanding Reviewed on: 4th September 2021

They are brilliant

I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021

Life changing support

Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021

Very very helpful

My advisors have gone all out with their help. Reviewed on: 4th September 2021

Great service

Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021

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