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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Helpful, kind, efficient.

I turned to Stepchange when I was diagnosed with metastatic cancer and could no longer work. My income was hugely cut and I could no longer keep up with card payments etc. They were incredible, kind, understanding and within a few weeks they had set up a DMP for me which I’ve managed to stick to for four years. I’m regularly updated with how much money I still owe and receive advice on financial matters. I wouldn’t hesitate to recommend Stepchange to anyone in debt. Reviewed on: 4th September 2021

Sympathetic and encouraging

I was not made to feel a failure or incompetent at any time. They were patient and understanding of my situation. Advice given freely and very helpful. Reviewed on: 4th September 2021

Step change

Very good company, highly recommended Reviewed on: 4th September 2021

Helpful staff

Stepchange we’re brilliant. Totally compassionate, and helpful. Reviewed on: 4th September 2021

Excellent Company

They helped me tremendously and I am now debt free. Reviewed on: 4th September 2021

Genuine help with managing your debts.

I’ve nearly come to the end of my repayment plan with Stepchange, that’s brilliant because I never thought that would happen. That’s a big achievement for me. Stepchange don’t judge you. They’re are there to help you.. Reviewed on: 4th September 2021

Made my life more comfortable

When my husband died I was mentally at my lowest. With credit cards in my name which we used for holidays and for the house. Step Change helped me with the debt which I can afford now with their help. Thank you Step Change. Reviewed on: 4th September 2021

Pulled from the brink!

I was worried sick, my debt situation was negatively impacting on all aspects of my life. I couldn’t see anyway out…then thank goodness I heard about Stepchange and they pulled me out of the mire! Helpful, supportive, informative and non-judgmental! I can’t thank this service enough and have recommended it to friends! Reviewed on: 4th September 2021

Stepchange life-saver

Excellent service, they calm you down from the general panic of mounting debts. The only reason not full marks is that twice they cancelled our debt plan without notifying us they would do so. They did, however, easily re-instate it after discussions Reviewed on: 4th September 2021

So helpful

So understanding and helpful in my hour of need Reviewed on: 4th September 2021

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