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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

relief from pressure

5
Before I was introduced to Step Change I was stressed beyond belief ,I was snappy and angry with family and friends alike. I could not spend any real time in company, and I was at times in danger of losing my job. Step Change gave me back my life and self respect. Reviewed on: 18th June 2021
Bryan Flynn's avatar
Bryan Flynn

Excellent service

5
Wish I had got in touch much sooner Reviewed on: 18th June 2021
Dawn Anderson's avatar
Dawn Anderson

Life savers

5
These people are actual lifesavers, each and everyone are amazing, I have spoken to a fair few staff members over the years and their patience and help has been invaluable, not one has been judgmental all they have shown is just pure kindness and empathy. Reviewed on: 18th June 2021
Lynda Wiggins's avatar
Lynda Wiggins

A company that helps

5
I’ve been with StepChange now for 5 months and they have been amazing. From setting up a plan to support carrying on. Reviewed on: 18th June 2021
Carla astley's avatar
Carla astley

Worries taken away

5
Very helpful and sorted out a payment plan so we could afford to pay our debts, couldn't have done it without them and advised us throughout the plan what to do in certain circumstances. Reviewed on: 18th June 2021
Liz and Kev's avatar
Liz and Kev

Very helpful and caring

5
From day one Step Change have been so helpful and have taken the away from me. Fully recommend anyone in debt problems to speak to them Reviewed on: 18th June 2021
Jennifer Crunkhorn's avatar
Jennifer Crunkhorn

Extremely helpful

5
I was very worried and Stepchange are looking after me. Reviewed on: 18th June 2021
Terence Mail's avatar
Terence Mail

Very efficient

5
Most helpful and listened to other problems Reviewed on: 18th June 2021
Joyce Lancaster's avatar
Joyce Lancaster

Brilliant

5
What lovely people to deal with, they have helped me through every single step of the way, they explain things to you so you can understand, it doesn't matter how much time it takes to sort your problems out they have got the time, once again all I can say is thank you so much StepChange, w,r, Duncan. Reviewed on: 18th June 2021
William Duncan's avatar
William Duncan

Excellent service

4
Good service very helpful to people Reviewed on: 18th June 2021
Jon Hall's avatar
Jon Hall

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