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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Very supportive and understanding

4
The team always there when you need them. Ready to listen to you always Reviewed on: 4th September 2021
MH's avatar
MH

No more stress

5
The best thing i did step change helped us and always friendly careing staff Reviewed on: 4th September 2021
Patricia farren's avatar
Patricia farren

Caring, professional, and attentive.

5
Quite simply, I called tbem; explained my situation, and they took control. Excellent service. Reviewed on: 4th September 2021
Gabriel's avatar
Gabriel

Supportive

5
I have never been made to feel bad about the situation i got myself into and have always been treated with empathy and in a professional way as regards to my debt and options available. I cannot thank everyone I have spoken to on the phone enough. My debt issues came to a head when I was diagnosed with cancer and going through Stepchange gave me an enormous sense of relief. I only wish I had been courageous enough to do something about it earlier. Although not out of the woods yet I am amazed how much I have paid back already so I would definitely recommend Stepchange to others going through difficult times. Reviewed on: 4th September 2021
RomyL's avatar
RomyL

Awesome benefits

5
Life has improved since meeting Step Change Reviewed on: 4th September 2021
Anita Osei-wireko's avatar
Anita Osei-wireko

Great service

5
Have provided me with a great service and helped to massively improve me mental state with quick efficient advice Reviewed on: 4th September 2021
Phillip Perigo's avatar
Phillip Perigo

New lease of life

5
I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021
Heather Cowey's avatar
Heather Cowey

Changed my life

5
Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021
Ann's avatar
Ann

Step Change are top banana

5
I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021
David Usiskin's avatar
David Usiskin

Excellent service

5
We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021
Karen Scott's avatar
Karen Scott

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