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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Just very helpful helped me sort a reasonable paymen...

Just very helpful helped me sort a reasonable payments back Reviewed on: 27th May 2026

Excellent Service

Very comprehensive & knowledgeable customer service team. Reviewed on: 27th May 2026

Thrown to the dogs, how is this support?

We made our payments every month, well before the end of the month but they still cancelled it and thrown us to the dogs. How is this support by anyone's standards. If we had not paid at all then I would understand it but just paid a few days late and you have cancelled it. Reviewed on: 27th May 2026

Stepchange and it's staff are true modern day heros.

Stepchange and it's staff are true modern day heros. Reviewed on: 27th May 2026

Step Change are great, they have given me so much he...

Step Change are great, they have given me so much help at a time I don’t know what I would do without their support. They are always polite, professional and non judgmental, I can’t praise them enough. Reviewed on: 27th May 2026

Excellent service

Excellent service from people who understand you situation. Reviewed on: 27th May 2026

Excellent customer support and service

Excellent customer service, I dealt with real people who are empathic and non-judgmental to my situation. I received good one on one support and advice from budgeting and choosing the right plan to manage my situation. Reviewed on: 27th May 2026

Always helpful

Always helpful and when I contacted them, they listened to what I needed. Their website has all the information at a glance and has it in more detail if you need it. Reviewed on: 27th May 2026

Great service.

Great service. Supportive and helpful. Reviewed on: 27th May 2026

I act as power of attorney for my daughter’s debts.

I act as power of attorney for my daughter’s debts. I have dealt with various advisors who have each given me excellent advice how to manage my daughters debts and put my mind at rest with there management plan explained fully. I would tell anyone who needs help do not ignore your debts and take that first step to talk to someone at Stepchange. Reviewed on: 27th May 2026

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