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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful service

Helped me out and gave me hope when I thought I was finished. Reviewed on: 4th September 2021

I have my life back!

After years with my head in the sand stepchange helped me address my finances, put a plan in place and see when I'll be debt free. Brilliant service. Reviewed on: 4th September 2021

Step Change helped me get my life back on track

Step Change excellent care and understanding of my situation helped me clear my debt, as of today I am debt free and it is thanks to the amazing team at Step Change. I will forever be grateful Reviewed on: 4th September 2021

Amazing, supportive service

StepChange turned a frightening situation into something easy to manage and cope with. Their support have been invaluable and I appreciate it more than I can say. Reviewed on: 4th September 2021

Reliable, Trustworthy, Provides Invaluable Advice

Initial contact with Stepchange was reassuring, they patiently helped me through the application, and gave me good advice. Ongoing support is excellent. Would thoroughly recommend. Reviewed on: 4th September 2021

Best thing I've done.

I used Stepchange to help with my debts. It's been the best thing I've done. The yearly reviews, them making sure you haven't forgotten an expenditure. I'm almost at the end of my DMP. I can't wait! Reviewed on: 4th September 2021

Solution to a problem

When I went into debt Step changes was there to help me, we chose a solution to which I stuck with, which wasn't easy but now my debt is all paid within a few years and now I feel much more relaxed and truly grateful to step changes for their long term help. I believe it was the best thing I did by contacting step changes as it felt like they were with me every step of the way. Reviewed on: 4th September 2021

Consumer credit Review

Very understanding, knowledge, and caring, help me to cope with the stress of financial difficulties Reviewed on: 4th September 2021

Treated with kindness

Have been extremely helpful over past few years Always treated with kindness and never made to feel bad Reviewed on: 4th September 2021

Very supportive

From my first phone call until now, Stepchange have been very positive , supportive and proffestional at a very emotional and stressful time . Reviewed on: 4th September 2021

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