Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

MRS JANE GINHAM

From the very beginning our experience has been very comforting, professional and stress free. That is why we recommend STEP CHANGE to all and they are FANTASTIC!! Thank you very much. Reviewed on: 4th September 2021

Amazing help

Step change has been a great help to me at a time of real need! Staff are brilliant and service is impeccable Reviewed on: 4th September 2021

life saving

Efficient understanding and excellent at what they do Reviewed on: 4th September 2021

Realistic and non judgemental

I came to Stepchange following a change of DMP provider. Stepchange are free of charge, meaning every penny you can afford goes directly and completely to clearing your debts, not to lining the pockets of the provider. Reviewed on: 4th September 2021

Step change review

Very helpful company did everything with sympathy and help. I would highly recommend this debt charity Reviewed on: 4th September 2021

Step Change are the best out there for debt management

Whole process has been easy and smooth, the way theyve handeled the sotuation with my creditors and agreed on plan, to dealing and making payments has been smooth easy and quick. The way there system is design is also an easy way its not something that puts peoplw off Reviewed on: 4th September 2021

Piece of mind

Stepchange were with me at the start and all the way through with my debt management to date. I was totally distraught when I found myself in debt and unable to find a solution. The advisors told me not to worry and advised me on the best way forward. They are always in touch and I am so glad I took there advice and had them thus far. Stepchange are the best. I am delighted to vote for them. Reviewed on: 4th September 2021

Brings a level of relief

I’m able to live without worrying about answering the phone. Reviewed on: 4th September 2021

Absolute Angels

They have really turned my life around and absolutely everyone you speak with treats you with dignity and no judgement- they always reduce me to tears because they are so completely caring and helpful. Can’t thank them enough, I’ve already paid back £5k! And am well on my way to being debt free. Reviewed on: 4th September 2021

Free impartial support

Great to have debts managed without stress or pressure. StepChange look at my incomings and outgoings to make realistic payments to my debtors via my monthly direct debit to StepChange. This is reviewed annually and you can see your debts reduce. I’m relieved they’ve worked with me for the past few years. Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub