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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,638 reviews, last reviewed 19th Jun 2026
188250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026
Mark Pleasants's avatar
Mark Pleasants

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18638)

Complete peace of mind.

5
It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021
Paul's avatar
Paul

Brilliant

5
Highly recommend excellent customer service Reviewed on: 4th September 2021
Paul Emmerson 's avatar
Paul Emmerson

Fantastic advisors - exactly what I needed

5
After getting divorced I was in severe financial difficulty with several debt collectors chasing me and I had no idea what to do. My brother recommended step change and they set me up with a debt management plan that was affordable and helped me re start my life! Reviewed on: 4th September 2021
Steven Watson's avatar
Steven Watson

A Big Help

5
Step change are simply the best. Easy to get hold of and speak to knowledgeable and helpful professionals who really want to make a difference in your life. Well done and congratulations on being finalists. Reviewed on: 4th September 2021
Rob Kirman's avatar
Rob Kirman

Life changing

5
StepChange is an amazing charity which support people rebuild their lives. Without them my life would be completely different but because of them it is better. Reviewed on: 4th September 2021
LJF's avatar
LJF

excellent

5
if it wasnt for step change i dont know what i would have done..i went through a bad stage in my life and got into alot of dept when i call them they didnt make me feel bad they were so good i cannot praise them enough Reviewed on: 4th September 2021
vina's avatar
vina

So supportive and helpful

5
Superb support during stressful periods and puts the person first and foremost Reviewed on: 4th September 2021
John 's avatar
John

Life changing

5
Firstly the kind, empathic nature of the people that work for Stepchange is half of the work. They are non judgemental and understand how hard it is to even make that first call. Secondly - I can sleep at night knowing I don’t have to worry about being chased by creditors for money I don’t have. Reviewed on: 4th September 2021
NP's avatar
NP

A wonderful resource

5
A great help during a stressful time Reviewed on: 4th September 2021
chris smith's avatar
chris smith

Excellent Service

5
Step Change has helped to take control of my finances in a very positive way and I will be forever grateful Reviewed on: 4th September 2021
Kaye Quartey's avatar
Kaye Quartey

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