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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Comprehensive review

Great understanding of your situation! Reviewed on: 4th September 2021

Brilliant advice and reassuring

When I didn't know what to do when things went pear shaped Stepchange helped me plan my future, excellent service Reviewed on: 4th September 2021

Very understanding

Been with Step change a number of years and they have helped me tremendously. Reviewed on: 4th September 2021

Easy and pleasant experience

StepChange have really improved my life by helping me set up a DMP that has been running for 3 years now. The process is seamless and I am grateful for their support. Reviewed on: 4th September 2021

Helping Hand

Stepchange is a great life saver and has helped me in the last few years. Reviewed on: 4th September 2021

Very helpful

Very helpful in getting my finances back on track Reviewed on: 4th September 2021

Very helpful!!!!!

Big help from Step Change. Best advice, best customer service. If you in financial difficulty don't look elsewhere!! Reviewed on: 4th September 2021

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

Reassuring helpful support

Friendly service. Understanding and helpful. Reviewed on: 4th September 2021

Understanding

Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021

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