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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Terrific Customer Service

Step Change are professional, friendly, extremely helpful and efficient. They take all the stress out of what can be a very difficult and embarrassing situation for a lot of people. Reviewed on: 18th June 2021

Lifesaver

Lifesaver. I think I would have been completely lost without them. Reviewed on: 18th June 2021

Great help

They listened and helped when others didn’t. Reviewed on: 18th June 2021

Kind, Considerate and passionate about their jobs

Very easy to do business with. Very kind, don't make you feel bad. Reviewed on: 18th June 2021

Big sigh of relief

I was struggling to keep up with the extra charges that my cards kept putting on.I contacted Step Change and they took a weight off my shoulders. Reviewed on: 18th June 2021

Takes control, lifts the burden.

Very straightforward grasping of the nettle of debt. Takes up negotiations, takes full account of circumstances, producing a manageable solution. Reviewed on: 18th June 2021

Excellent care and service

Step change are a caring and customer focussed organisation, who make my DMP worry free. Reviewed on: 18th June 2021

So helpful

Being in debt is a stressful experience but StepChange are so helpful and accommodating that the main burden is lightened considerably and very quickly. I would definitely recommend StepChange to anyone who has found themselves in debts they can no longer manage alone. Reviewed on: 18th June 2021

I was so stressed before

Step change is a life saving charity I wish I was with them from the start of my problems Reviewed on: 18th June 2021

Understanding

Everytime I have spoken to a stepchange employee I have been given time, patiance and understanding - to them i am not just a number but an actual person. It is very hard to realise you need help and can be very daunting but Stepchange have helped me beyond words and I am very grateful to them. Reviewed on: 18th June 2021

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