Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

fromWorry to stress free

From a period of severe worry and depression STEP CHANGE helped me advised me and took my stress away at last I can see the end of the Tunnel Reviewed on: 27th May 2026

StepChange are lifesavers

StepChange have been great with me since day one. They’ve made my journey to debt free seamless and easy, and made it stress free. I wouldn’t hesitate to recommend to anyone having a hard time with their finances - it’s a no brainer to get you back onto the straight and narrow! Thank you StepChange Reviewed on: 27th May 2026

Great service, great customer service very helpful a...

Great service, great customer service very helpful and friendly staff Reviewed on: 27th May 2026

Just very helpful helped me sort a reasonable paymen...

Just very helpful helped me sort a reasonable payments back Reviewed on: 27th May 2026

Excellent Service

Very comprehensive & knowledgeable customer service team. Reviewed on: 27th May 2026

Thrown to the dogs, how is this support?

We made our payments every month, well before the end of the month but they still cancelled it and thrown us to the dogs. How is this support by anyone's standards. If we had not paid at all then I would understand it but just paid a few days late and you have cancelled it. Reviewed on: 27th May 2026

Stepchange and it's staff are true modern day heros.

Stepchange and it's staff are true modern day heros. Reviewed on: 27th May 2026

Step Change are great, they have given me so much he...

Step Change are great, they have given me so much help at a time I don’t know what I would do without their support. They are always polite, professional and non judgmental, I can’t praise them enough. Reviewed on: 27th May 2026

Excellent service

Excellent service from people who understand you situation. Reviewed on: 27th May 2026

Excellent customer support and service

Excellent customer service, I dealt with real people who are empathic and non-judgmental to my situation. I received good one on one support and advice from budgeting and choosing the right plan to manage my situation. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt solutions
from Back2Credit 4.87 from 2141 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub