Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great service and very informative

Really supported myself. Very thorough and great platform Reviewed on: 17th June 2021

Relief

I didn’t know where to turn, my debts were taking over my life Reviewed on: 17th June 2021

Take the pain out of debt

StepChange has really helped us look after our debts, now we don’t need to worry as they are always there on our behalf to help us with creditors. Would highly recommend StepChange. Reviewed on: 17th June 2021

Living again

Step change has totally changed my outlook on life, I have a debt free date to work towards instead of endless letters threatening me. They just make debt and life seem manageable. Reviewed on: 17th June 2021

Amazing

My overall experience is absolutely brilliant. I come from a finance background and dealt with Stepchange then and there service, staff were so helpful and understanding and treated the customer we referred to them with respect, hence why I decided to call them, when I ran into difficulties, after being made redundant. I whole heartedly recommend Stepchange 100% to anybody who is in financially difficulty. Reviewed on: 17th June 2021

Very helpful service

Kind professional people, totally non judgemental Reviewed on: 17th June 2021

Fantastic Service

Always there for you and always very clear advice Reviewed on: 17th June 2021

Lifechanging

Changed my life and given me hope for the future. Reviewed on: 17th June 2021

Helpful

Easy helpful stress free, and supportive all the way Reviewed on: 17th June 2021

Debt free again :)

These guys are amazing and worth there weight in gold. After 2 years of burying my head and feeling ashamed of the debt I had, I finally contacted these guys and now 3 & 1/2 years later I am now debt free and no longer looking over my shoulder. I can never repay these guys & girls for the help and advice they gave me when I was at rock bottom and I now have a rosey future ahead of me. Thank you for all your hard work and the fact they do it for free is invaluable. Please if you are struggling then contact these people and they will understand, never judge and best of all help you to look forward to a bright, debt free future. Reviewed on: 17th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22305 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub