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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great service and advice

Plenty of good advice an help a worthy winner Reviewed on: 17th June 2021

A God-send organisation

They have been so helpful reassuring and speak in clear layman terms. I’m never afraid to discuss financial problems with them Reviewed on: 17th June 2021

Change your sleepless nights now

Stepchange is reassuring and supportive, offering practical advice and solutions that work. You can't wipe your debts clear but you can make a positive move to change the way you live and start to make repayments, which ultimately change your future. Reviewed on: 17th June 2021

They really were a life saver

I was really at my “wits end”. Like most people, dare I say mostly men. I had reached a point where I honestly could not see any way out of my situation. I heard about Stepchange and from the moment I contacted them, my life took a huge turn for the better. I will be eternally grateful to them. Reviewed on: 17th June 2021

So helpful

I wish I had contacted them sooner. So helpful , they gave me the advice I needed to finally manage my debt better. Reviewed on: 17th June 2021

AMAZING

Couldn’t sleep at night worrying.spoke to stepchange and it was brilliant they took all the stress away. Reviewed on: 17th June 2021

Peace of mind

I was in a situation where I could not see it getting better, in fact it only seemed to get worse. I contacted step change who led me through all my options in a friendly and very helpful way, they assisted me in setting up a debt management programme which has given me my life back. Whenever there has been a problem, they have been able to reassure me about things and always responded as quickly as they could. Reviewed on: 17th June 2021

Weight off shoulders

Once everything was in place it was straightforward Reviewed on: 17th June 2021

They make taking control again accessible!

Excellent support and encouragement to be come financially independent again. Great advice & learning for overcoming your financial worries. Helped me to take the control back and gave me confidence to own my financial situation. It had gotten serious and Stepchange didn’t make me feel stupid or embarrassed just empowered to take care of the debt & work towards debt freedom. All the support teams are well trained & engaging. Reviewed on: 17th June 2021

Amazing organisation and people

Incredible organisation and splendeid people who try their best to help people and bring back them on track to recovery money-wise, thank you StepChange Reviewed on: 17th June 2021

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