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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Very helpful

Very helpful in going over debts and issues with them before setting up a plan to deal with them. Reviewed on: 4th September 2021

Simply amazing!

At at time when I hit rock bottom didn’t know where to turn, Stepchange were simply amazing and helped turn my life around with their support and for this I will be forever grateful. Reviewed on: 4th September 2021

Excellent Service

Excellent Serviice. Friendly professional staff. Signing up to Step Change has been a life saver for me. Reviewed on: 4th September 2021

Excellent service

I'm coming up to the end of my DMP and Stepchange have been life changing for me. I no longer suffer broken sleep, I am able to manage my money successfully and for the first time in my life I am able to use credit without getting into unmanageable debt. 100% recommend Stepchange. Reviewed on: 4th September 2021

Lifesavers

Help me get out of financial nightmare Reviewed on: 4th September 2021

First class

The best and the easy way to get out of dept Reviewed on: 4th September 2021

Simple & easy service

Always friendly & knowledgeable staff makes the whole process easy & painless Reviewed on: 4th September 2021

they save us

Help us out when we were feeling hopeless and supported us along the way Reviewed on: 4th September 2021

Helpful, compassionate, professional

Stepchange really got my finances in order, such a huge relief. They gave me the best advice and sorted everything out for me Reviewed on: 4th September 2021

Saviours

Step change have saved my life, before turning to them I was struggling to get by every month. I was severely depressed and anxious about my financial situation. Step change acted quickly and put my mind at ease, since asking for help I feel next to no pressure around my finances as they have been so supportive. Talking to step change was the best decision I made. Reviewed on: 4th September 2021

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