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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

Excellent

5
They care for their customers on desperate needs. I recommend them. Excellent service in one word. Reviewed on: 4th September 2021
Sha's avatar
Sha

Life-saver

5
StepChange saved my life by helping me consolidated my debts and creating a manageable monthly payment for me. I was swimming in debt and had no idea what to do but this service changed my life. Love love love them. Reviewed on: 4th September 2021
Alea 's avatar
Alea

Helpful

5
They was nice and considerate. Helped me out when I needed it the most. Reviewed on: 4th September 2021
susan12342@icloud.com's avatar
[email protected]

Brilliant

5
Helping me when things are all against me Reviewed on: 4th September 2021
Christopher Smith's avatar
Christopher Smith

5* Service

5
Anyone & everyone I've ever contacted have always been courteous, professional & understanding of my situation. Everything always explained in full & in easy to understand plain English too. Can't fault a thing. Reviewed on: 4th September 2021
Stuart's avatar
Stuart

Great customer service

5
Really supportive, non judgmental, friendly, helpful staff Reviewed on: 4th September 2021
Sarah Louise's avatar
Sarah Louise

Kenneth Mairs

4
Brilliant service all the way through my debt management Reviewed on: 4th September 2021
Kenny Mairs's avatar
Kenny Mairs

There to make a difference

5
Gives peace of mind to a problem that needs to be addressed for moving positively to the future Reviewed on: 4th September 2021
Mark tobins's avatar
Mark tobins

Superb service

5
Absolutely brilliant service and the staff are very helpful, friendly and very supportive. Reviewed on: 4th September 2021
Ronald Williams's avatar
Ronald Williams

Superb support and advice

5
I separated from my husband and he left me with loads of debt step change supported me by putting together a payment plan. Fantastic non judgemental support and guidance thank you Reviewed on: 4th September 2021
Julia's avatar
Julia

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