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StepChange: Debt Management reviews

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4.95
Based on 13,122 reviews, last reviewed 24th May 2025
187900% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

excellent service Excellent help, very professional and understanding. Reviewed on: 24th May 2025
Ian stoddard's avatar
Ian stoddard

Latest lowest rating:

2

Do your own research! Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025
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D
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13122)

Totally professional, reliable and helpful

5
I was in deep trouble, didn't know how to get out of it, stepchange helped me, now I'm debt free, I can't thank them enough Reviewed on: 8th July 2020
Patrick smith's avatar
Patrick smith

Life changing

5
From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020
Trish's avatar
Trish

fantastic customer service

5
Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020
Tracy 's avatar
Tracy

Amazing charity

5
I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020
Filomena 's avatar
Filomena

Excellent help

5
Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020
Mary's avatar
Mary

Friendly staff and always there to help you!

5
Very helpful staff with very good advice always! Reviewed on: 8th July 2020
A.Trincao's avatar
A.Trincao

The best ever

5
The very best ever - they have sure saved more lives than the NHS Reviewed on: 8th July 2020
Mr's avatar
Mr

Customer service

5
They have always helped me to work an affordable plan that suits me. Reviewed on: 8th July 2020
Jessica Louise's avatar
Jessica Louise

Crisis Averted

5
A few years ago I was having a debt crisis. I had "maxed out" on a number of credit cards and my bank overdraft. StepChange provided very helpful advice and dealt with my creditors in a professional manner, thereby releaving a great deal of stress from my wife and I. Reviewed on: 8th July 2020
Howard's avatar
Howard

Happy

4
They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020
Annelie Lincoln's avatar
Annelie Lincoln

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